Rona

1. Community
2. Support Forum
3. Not able to install the Box Drive on my Laptop with Windows 11 on it.

Shiram,  Welcome to Box Community and glad to help!  To successfully install Box Drive in your Windows machine, please make sure that your machine has met the prerequisites:  Prerequisites: Suppor...

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• Rona
• June 30, 2023 21:07
• 0 votes

1. Community
2. Support Forum
3. I was invited to view a couple of folders that I cannot view when I go into the link. I get an error message that says "Oops! We can't seem to find the page you're looking for."

Hi Barisha,  Welcome to Box Community and glad to help!  If you are having trouble accessing a file or folder that has been shared with you, verify that you are signed in to the same Box account th...

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• Rona
• June 30, 2023 20:53
• Edited
• 0 votes

1. Community
2. Support Forum
3. "old_Box" folders

Hi Kenneth,  Welcome to Box Community and glad to assist!  To help you isolate the issue:  Are these folders showing inside your local Box folder?  Are these folders in the Box website as well?  C...

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• Rona
• June 30, 2023 20:44
• 0 votes

1. Community
2. Support Forum
3. Cancel my free trial

Hi Betsy,  Welcome to Box Community and I’m here to help! To cancel, we have a self-serve option where you can end your Box subscription yourself and please follow the instructions here according t...

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• Rona
• June 29, 2023 22:08
• 0 votes

1. Community
2. Support Forum
3. Right-click share and other options disappear on Windows

Hi Brian,  Welcome to Box Community and glad to help!  I opened a new ticket and our Support team will be in touch through email. Please keep an eye out.  Thanks for posting! 

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• Rona
• June 29, 2023 22:06
• 0 votes

1. Community
2. Support Forum
3. Users unable to view, create folders even though they are collaborators

Hi Daniela,  Welcome to Box Community and glad to help!  Upon checking you're now working with our Support team and please keep an eye to your email. Rest assured that our team will keep in touch. ...

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• Rona
• June 29, 2023 22:01
• 0 votes

1. Community
2. Support Forum
3. Sharing a folder with multiple users

Hi Patricia,  Welcome to Box Community and glad to assist!  You could grant users permission to your folder(s) by sending them a collaboration invite.  Hope it works! 

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• Rona
• June 29, 2023 21:59
• 0 votes

1. Community
2. Support Forum
3. Failed to load large file

Hi Sara,  Welcome to Box Community and glad to assist!  Could you download the file locally and see if you'll get the same error? Also, are you accessing this file in your local Box folder or in th...

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• Rona
• June 29, 2023 21:52
• 0 votes

1. Community
2. Support Forum
3. unlimited storage

Hi there,  Welcome to Box Community and glad to help!  You may reach out to our Sales team for better assistance.  Thanks for posting! 

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• Rona
• June 29, 2023 21:49
• -1 votes

1. Community
2. Support Forum
3. Deleted all files but it still shows 10.7 GB of 50 GB used

Hi Helge,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To veri...

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• Rona
• June 29, 2023 21:40
• 0 votes