Rona

1. Community
2. Support Forum
3. Storage full

Hi Lauren,  Welcome to Box Community and happy to assist! By any chance, are you uploading file(s) in your collaborated folder? Please have the folder owner to check his/her storage allocation to m...

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• Rona
• June 29, 2023 20:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. Need Access Please

Hi Fred,  Welcome to Box Community and glad to help!  Please reach out to the file owner and get invited as collaborator. Hope it helps!

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• Rona
• June 29, 2023 20:11
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box did note update when installing OS update

Hi there,  Welcome to Box Community and glad to help!  I opened a new ticket for further assistance and a member of our team will be in touch through email. Please keep an eye out.  Thanks for post...

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• Rona
• June 28, 2023 23:55
• 0 votes

1. Community
2. Support Forum
3. Box Folder Invite

Hi Erin,  Welcome to Box Community and glad to help!  If you are having trouble accessing a file or folder that has been shared with you, verify that you are signed in to the same Box account that ...

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• Rona
• June 28, 2023 23:49
• 0 votes

1. Community
2. Support Forum
3. All files suddenly missing

Hi there,  Welcome to Box Community and glad to help!   Do you know if these are your collaborated folders? If so, you may reach out to the owner to gain back your access to these folders.  Meanwhi...

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• Rona
• June 28, 2023 23:43
• 0 votes

1. Community
2. Support Forum
3. FILE FOLDER WILL NOT DELETE

Hi there,  Welcome to Box Community and glad to help!  When you log out of your Box application and your files are not uploaded in the box website, your Box application will likely to delete your u...

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• Rona
• June 28, 2023 23:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to reset password after using Google to login

Hi Zaccari,  Welcome to Box Community and glad to help!  To assist with your sign in issue I created a new ticket and our support team will get in touch through email. Please keep an eye out.  Than...

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• Rona
• June 28, 2023 23:14
• 0 votes

1. Community
2. Support Forum
3. Owner of a shared page has left IBM

Hi Aidan,  Welcome to Box Community and glad to help!  Please reach out to your main Admin as they could delete the user's account and transfer her contents to someone within your Box instance.  In...

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• Rona
• June 28, 2023 23:09
• 0 votes

1. Community
2. Support Forum
3. I accept an invitation to collaborate but the Host never gets it

Hi there,  Welcome to Box Community and glad to assist!  For context, could you provide more information regarding your collaboration issue?  We'd love to further assist! 

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• Rona
• June 28, 2023 22:38
• 0 votes

1. Community
2. Support Forum
3. Change Location of Box Drive Folder

Hi Aloha,  Welcome to Box Community and glad to help!  Please be informed that customizing the Box Drive folder does not change where Box Drive stores its app data or cached files. So customizing t...

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• Rona
• June 28, 2023 22:35
• 0 votes