Rona

1. Community
2. Support Forum
3. 50 GB for life transfer

Hi there,  Welcome to Box Community and glad to help!  The Box account you signed in to is your individual account. That means you could change your primary email address whenever without compromis...

• View comment
• Rona
• June 27, 2023 00:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. payment issues

Hi Chandra,  Welcome to Box Community and glad to help!   You may contact our Billing team using billing@box.com and a member of our team will reach out as soon as possible to assist you.  Thanks f...

• View comment
• Rona
• June 27, 2023 00:01
• 0 votes

1. Community
2. Support Forum
3. Storage Problem my Storage 10 gb but showing 18.3 GB Used but i cannot use this box drive.

Hi Muneeb, Welcome to Box Community and glad to help!  It appears that you've since deleted your Box account. Do you need further assistance in regards to your Box storage?  We'd love to hear back ...

• View comment
• Rona
• June 26, 2023 23:52
• 0 votes

1. Community
2. Support Forum
3. Company has unlimited storage, but I am getting storage limit messages

Hi Gregory,  Welcome to Box Community and glad to assist!  Could you attach a screenshot of your upload error to get a closer look?  We'd love to further assist!   

• View comment
• Rona
• June 26, 2023 23:49
• 0 votes

1. Community
2. Support Forum
3. Cannot reactivate my deleted account

Hi Gregory, Welcome to Box Community and glad to help!  Upon checking it appears that you've managed address your concern with a member of our team through email.  Thanks for posting! 

• View comment
• Rona
• June 26, 2023 23:43
• 0 votes

1. Community
2. Support Forum
3. how to contact customer support?

Hi there,  Welcome to Box Community and glad to help!  You may reach out to our Support team using this link https://support.box.com/hc/en-us/articles/360043693474-Box-Product-Support Hope it helps...

• View comment
• Rona
• June 26, 2023 23:29
• 0 votes

1. Community
2. Support Forum
3. Oops! We can't seem to find the page you're looking for.

Hi Elizabeth,  Welcome to Box Community and glad to help!  If you experience this error, chances are you were invited in the wrong account.  To rectify this, please follow the steps below: Confir...

• View comment
• Rona
• June 26, 2023 21:36
• 0 votes

1. Community
2. Support Forum
3. expired link to folder with document sent to me

Hi Pam,  Welcome to Box Community and glad to help!  To help you generate a new link, please head over to this page.  Hope it works! 

• View comment
• Rona
• June 26, 2023 21:19
• 0 votes

1. Community
2. Support Forum
3. Fix Free Storage Capacity Inaccuracy

Hi Hiram,  Welcome to Box Community and glad to assist!   Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box....

• View comment
• Rona
• June 26, 2023 20:58
• 0 votes

1. Community
2. Support Forum
3. Incorrect display of storage used

Hi there,  Welcome to Box Community and glad to assist!   Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box....

• View comment
• Rona
• June 26, 2023 20:56
• 0 votes