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Elizabeth Popescu

• June 24, 2023 02:11

I recently got an email from boss with an invitation to collaborate on a folder. When I try to accept the invite it says "Oops! We can't seem to find the page you're looking for."

Please help! 

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  Rona

  • June 26, 2023 21:36

  Hi Elizabeth, 

  Welcome to Box Community and glad to help! 

  If you experience this error, chances are you were invited in the wrong account. 

  To rectify this, please follow the steps below:

  1. Confirm which email the invitation is being sent to.

  2. Check which email address your Box account is associated to. To do so, go to your Box account, click on your name on the top right hand side, then navigate to "Account Settings."

  3. Make sure the email address the invitation was sent to matches the email in your account settings.

  4. If they do not match, have the invitation sent to the email associated with the Box account.

   And to get more information, please head over to this page.  

  Hope it helps!

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  Antonio A Camacho

  • June 27, 2023 22:30

  I tried this on a different case. I am still getting the same error message. HELP NEEDED. 

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  Peter Jeno

  • April 17, 2024 01:16

  What happens if the email is the same email you used to successfully access a friends file link, but (due to inactivity and changed credit card) I had to create a new Box account, using the same email address as before.    - Now, I can no longer access those files, even though my friend had resent me a link to them. 

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