Rona

1. Community
2. Support Forum
3. file added to jump list not retained

Hi Thomas,  Welcome to Box Community and glad to help!  At this time, can you help me confirm these details?  The current version of your Box application.  Your Operating System.  Kindly attach a ...

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• Rona
• June 23, 2023 19:43
• 0 votes

1. Community
2. Support Forum
3. Account deletion and creation

Hi Claudio,  Welcome to Box Community and glad to help!  I opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for posting! 

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• Rona
• June 23, 2023 19:30
• 0 votes

1. Community
2. Support Forum
3. Moving a shared folder onto another shared one by mistake

Hi there,  Welcome to Box Community and glad to help!  I opened a new ticket and a member of our support team will get in touch. Please keep an eye to your email.  We'd love to further assist! 

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• Rona
• June 23, 2023 00:57
• 0 votes

1. Community
2. Support Forum
3. BOX link of shared folder not working after a while

Hi Rajarshi,  Welcome to Box Community and glad to help!  I opened a new ticket and a member of our support team will get in touch. Please keep an eye to your email.  We'd love to further assist! 

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• Rona
• June 23, 2023 00:55
• 0 votes

1. Community
2. Support Forum
3. Cannot view box second drive account on desktop

Hi Taylor,  Welcome to Box Community and glad to help! I'm afraid you can't have two different Box accounts in your Box Drive at once. You will need to log out of Box Drive in order to use a differ...

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• Rona
• June 23, 2023 00:44
• Edited
• 0 votes

1. Community
2. Support Forum
3. My file disappear

Hi Hio,  Welcome to Box Community and glad to help!  I opened a ticket and a member of our team will get in touch to assist. Please keep an eye to your email.  Thanks for posting!

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• Rona
• June 23, 2023 00:38
• 0 votes

1. Community
2. Support Forum
3. Reset password not working

Hi Kristina,  Welcome to Box Community and glad to assist!  I checked and your email is not blocked by Box, with that you may try these troubleshooting steps to fix the issue.  Also, you may want t...

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• Rona
• June 23, 2023 00:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Search function does not return any results.

Hi there,  Welcome to Box Community!  Sorry to hear about this issue and let me assist. Could you give us more specific details regarding the issue? Also, it would be helpful if you could include a...

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• Rona
• June 22, 2023 23:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive doesn't look right (Windows 10)

Hi there,  Welcome to Box Community and glad to help!  Could you please confirm the current version of your Box application?  Using your Windows search, type in Control Panel> Programs & Features> ...

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• Rona
• June 22, 2023 23:02
• 0 votes

1. Community
2. Support Forum
3. password protected files

Hi Brenda,  Welcome to Box Community and glad to help!  You will need to reach out to the sender/owner of this file and ask them if they could provide the password.  Stay well! Let us know if you h...

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• Rona
• June 22, 2023 22:50
• Edited
• 0 votes