Rona

1. Community
2. Support Forum
3. Reset password not working

Hi Kristina,  Welcome to Box Community and glad to assist!  I checked and your email is not blocked by Box, with that you may try these troubleshooting steps to fix the issue.  Also, you may want t...

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• Rona
• June 23, 2023 00:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Search function does not return any results.

Hi there,  Welcome to Box Community!  Sorry to hear about this issue and let me assist. Could you give us more specific details regarding the issue? Also, it would be helpful if you could include a...

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• Rona
• June 22, 2023 23:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive doesn't look right (Windows 10)

Hi there,  Welcome to Box Community and glad to help!  Could you please confirm the current version of your Box application?  Using your Windows search, type in Control Panel> Programs & Features> ...

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• Rona
• June 22, 2023 23:02
• 0 votes

1. Community
2. Support Forum
3. password protected files

Hi Brenda,  Welcome to Box Community and glad to help!  You will need to reach out to the sender/owner of this file and ask them if they could provide the password.  Stay well! Let us know if you h...

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• Rona
• June 22, 2023 22:50
• Edited
• 0 votes

1. Community
2. Support Forum
3. How do I notify Box we are no longer involved in case

Hi Cyndie,  Welcome to Box Community and glad to help!  Are you trying to end your access in a certain file or folder? If not, is there something you're actively working on with our Support team?  ...

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• Rona
• June 22, 2023 22:40
• 0 votes

1. Community
2. Support Forum
3. Android Box App does not Load Login

Hi Mary,  Welcome to Box Community and glad to help!  Kindly uninstall your current Box for Android app and re-install it through this site.  Hope it works! 

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• Rona
• June 22, 2023 22:29
• 0 votes

1. Community
2. Support Forum
3. My supervisor is unable to view the documents

Hi Gina,  Welcome to Box Community and glad to help!  You  may want to check with the affected user, (1) if she's correctly accessing the folder location where these missing files were successfully...

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• Rona
• June 22, 2023 22:23
• 0 votes

1. Community
2. Support Forum
3. Offline backup of all data

Hi there,  Welcome to Box Community and glad to help!  You will have to initiate to create an offline backup of your Box contents (and every end users alike). To do so, you can download your Box fo...

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• Rona
• June 22, 2023 22:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box for Mac, Venture

Hi Cyrus,  Welcome to Box Community and glad to help!   To keep your Box application up to date, please head over to this link and we highly recommend installing Box Drive over Box Sync.  Among man...

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• Rona
• June 22, 2023 21:52
• 0 votes

1. Community
2. Support Forum
3. Cancel my account

Hi Paul,  Welcome to Box Community and glad to assist!  Please be informed that you could cancel your Box subscription yourself. You just need to follow the instructions per your Box tariff here. A...

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• Rona
• June 22, 2023 21:33
• 0 votes