Rona

1. Community
2. Support Forum
3. I am moving to a new ID in IBM due to transferring countries

Hi Said,  Welcome to Box Community and glad to help!  To transfer your contents from one user to another, here's the steps:  To transfer the folder ownership:  Locate the appropriate folder  Click...

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• Rona
• June 22, 2023 21:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot upgrade

Hi Kevin,  Welcome to Box Community and glad to help!  To help upgrade your subscription, kindly work with our Sales team through https://www.box.com/pricing.  Hope it works! 

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• Rona
• June 22, 2023 21:16
• 0 votes

1. Community
2. Support Forum
3. Canceling my account

Hi there,  Welcome to Box Community and glad to assist!  Please be informed that you could cancel your Box subscription yourself. You just need to follow the instructions per your Box tariff here. ...

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• Rona
• June 22, 2023 21:11
• 0 votes

1. Community
2. Support Forum
3. Cancel Free Trial

Hi Zeina,  Welcome to Box Community and glad to assist!  Please be informed that you could cancel your Box subscription yourself. You just need to follow the instructions per your Box tariff here. ...

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• Rona
• June 22, 2023 21:09
• 0 votes

1. Community
2. Support Forum
3. Error: Grant credentials are invalid

Hi Rubén,  Welcome to Box Community and glad to help!  Great news! We've opened a new community where you could post all your API inquiries or issues to  receive absolute seamless support from our ...

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• Rona
• June 22, 2023 21:02
• Edited
• 0 votes

1. Community
2. Support Forum
3. Storage limit reset, please

Hi Keita,  Welcome to Box Community and glad to help!  Great news! We run the script according to your request to correct your file and folder counts. To verify this, log in to box.com> Account Set...

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• Rona
• June 22, 2023 20:45
• 0 votes

1. Community
2. Support Forum
3. My file was deleted without any action on my part

Hi Raphaël,  Welcome to Box Community and glad to help!  As for your missing file, did you know if this was your owned file or just a shared file? If it's the latter, you may reach out to the file ...

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• Rona
• June 21, 2023 23:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Email Notifications Stopped Working

Hi Dean and Scott,  Welcome to Box Community and glad to assist!  I have created a ticket and our Support team will get in touch, please keep an eye to your email.  Thanks for posting! 

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• Rona
• June 21, 2023 23:30
• 0 votes

1. Community
2. Support Forum
3. Can't add email address

Hi Ryan,  Welcome to Box Community and glad to assist!  Note: We've removed your email address from this post to keep your data private and secured.  The email address in question is already in use...

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• Rona
• June 21, 2023 23:26
• Edited
• 0 votes

1. Community
2. Support Forum
3. Password protection on a Files

Hi Susanna,  Welcome to Box Community and glad to assist!  For your  Box for Salesforce inquiry, I created a new ticket and a member of our team will get in touch. Please keep an eye to your email....

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• Rona
• June 21, 2023 22:16
• 0 votes