Rona

1. Community
2. Support Forum
3. Mac version of Box App is not downloading files

Hi there,  Welcome to Box Community!  Thanks for your update and glad to hear you're up and running! For any concern and inquiries, please let us know.  Thanks for posting! 

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• Rona
• June 19, 2023 20:48
• 0 votes

1. Community
2. Support Forum
3. Test

Hi Motoaki,  Welcome to Box Community! For your concern and inquiries, please let us know and we'd love to assist.  Stay well! 

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• Rona
• June 19, 2023 20:39
• Edited
• 0 votes

1. Community
2. Support Forum
3. Trouble renaming, deleting, tagging files

Hi Eleanor,  Welcome to Box Community and glad to help!  It appears that your folders are all collaborated folders. Could you check if you have permission to delete, rename, and or tag the Box cont...

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• Rona
• June 19, 2023 19:10
• 0 votes

1. Community
2. Support Forum
3. I Keep receiving this Message: Oops! Something went wrong. Please contact your IT administrator if you continue to run into this issue.

Hi Mezziah,  Welcome to Box Community and glad to assist!  To help you fix this error, did you already tried the following?  Log out and log in to the Box website?  Please try your alternate brows...

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• Rona
• June 19, 2023 18:49
• 0 votes

1. Community
2. Support Forum
3. I have a link that i have been using for years but recently when i click to open it it either gives me a blank page or it says website cannot be found

Hi Destinee,  Welcome to Box Community and glad to help!  Kindly contact the sender/owner of this shared link to re-share the correct URL link for you to access the Box content.  As for the sender/...

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• Rona
• June 19, 2023 18:06
• Edited
• 0 votes

1. Community
2. Support Forum
3. Relocating Reports, Signing and Canvas Folders?

Hi Michael,  Welcome to Box Community and I'm here to help!  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for p...

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• Rona
• June 19, 2023 17:43
• 0 votes

1. Community
2. Support Forum
3. Updating Account

Hi there,  Welcome to Box Community and glad to assist!  Are you trying to change you primary email address from this account? If yes, what is the error message you're receiving? Please feel free t...

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• Rona
• June 19, 2023 17:41
• 0 votes

1. Community
2. Support Forum
3. Storage Space Inaccuracy.... Once Again

Hi there,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To veri...

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• Rona
• June 19, 2023 17:36
• 0 votes

1. Community
2. Support Forum
3. Free space does not increase

Hi there,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To veri...

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• Rona
• June 19, 2023 17:34
• 0 votes

1. Community
2. Support Forum
3. Run Script for Wrong Storage Display

Hi there,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To veri...

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• Rona
• June 19, 2023 17:33
• 0 votes