Rona

1. Community
2. Support Forum
3. Relocating Reports, Signing and Canvas Folders?

Hi Michael,  Welcome to Box Community and I'm here to help!  I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for p...

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• Rona
• June 19, 2023 17:43
• 0 votes

1. Community
2. Support Forum
3. Updating Account

Hi there,  Welcome to Box Community and glad to assist!  Are you trying to change you primary email address from this account? If yes, what is the error message you're receiving? Please feel free t...

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• Rona
• June 19, 2023 17:41
• 0 votes

1. Community
2. Support Forum
3. Storage Space Inaccuracy.... Once Again

Hi there,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To veri...

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• Rona
• June 19, 2023 17:36
• 0 votes

1. Community
2. Support Forum
3. Free space does not increase

Hi there,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To veri...

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• Rona
• June 19, 2023 17:34
• 0 votes

1. Community
2. Support Forum
3. Run Script for Wrong Storage Display

Hi there,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To veri...

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• Rona
• June 19, 2023 17:33
• 0 votes

1. Community
2. Support Forum
3. Storage Script

Hi Manuel,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To ver...

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• Rona
• June 19, 2023 17:31
• 0 votes

1. Community
2. Support Forum
3. Change to new email address

Hi Lucy,  Welcome to Box Community and glad to assist!  In order to change your primary email address, please start by adding your new email as your secondary email address:  To add an email addres...

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• Rona
• June 19, 2023 17:30
• 0 votes

1. Community
2. Support Forum
3. Storage size is not accurate

Hi Kamilla,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To ve...

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• Rona
• June 19, 2023 17:25
• 0 votes

1. Community
2. Support Forum
3. Says storage limit reached, but the icon in the bottom shows I'm

Hi Megan,  Welcome to Box Community and glad to assist!  Could you attach the screenshot to your error message?  We'd love to hear back from you! 

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• Rona
• June 19, 2023 14:33
• 0 votes

1. Community
2. Support Forum
3. Canceling box account impact

Hi Jim,  Welcome to Box Community and glad to assist!  You may go ahead and proceed to this link and cancel your Box subscription. Meanwhile, if you prefer to work with our team, please contact our...

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• Rona
• June 19, 2023 14:31
• 0 votes