Rona

1. Community
2. Support Forum
3. My online Box account shows more files than I have in the folder

Hi there,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To veri...

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• Rona
• June 02, 2023 23:05
• 0 votes

1. Community
2. Support Forum
3. unauthorized session initiation

Hi there,  Welcome to Box Community and I'm here to assist!  You can check your login activity by going to the Box website> Account Settings> Security tab. As the Security tab is where you get info...

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• Rona
• June 02, 2023 23:02
• 0 votes

1. Community
2. Support Forum
3. Account Storage Recalculation

Hi Sujith,  Welcome to Box Community and glad to assist with your storage issue.  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To ver...

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• Rona
• June 02, 2023 22:47
• 0 votes

1. Community
2. Support Forum
3. Unable to upload document in Box

Hi there,  Welcome to Box Community and I'm here to help with your upload issue.  To check your current used storage, log in to the Box website> Account Settings> Storage Used.  Upon checking you d...

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• Rona
• June 02, 2023 22:40
• 0 votes

1. Community
2. Support Forum
3. Won't allow any upload

Hi Peveril,  Welcome to Box Community and I'm here to assist!  For added context, kindly upload a screenshot of your upload error.  We'd love to hear back from you! 

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• Rona
• June 02, 2023 22:34
• 0 votes

1. Community
2. Support Forum
3. Co-owned files deleted

Hi Melanie,  Welcome to Box Community and I'm here to assist!  When an account is deactivated, the contents owned by this account will cease to be accessible as well. This will also apply for colla...

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• Rona
• June 02, 2023 22:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. Option to edit xlsx files no longer available in box

Hi Tim,  Welcome to Box Community and I'm here to assist!  For added context, can you attach a screenshot of your issue?  We'd love to hear back from you! 

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• Rona
• June 02, 2023 22:27
• 0 votes

1. Community
2. Support Forum
3. email notifications stopped

Hi there,  Welcome to Box Community and I'm here to assist!  You may complete these recommended steps for email notifications to help you address the issue. In addition, for folder specific level i...

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• Rona
• June 02, 2023 22:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. How do I view the message I sent after I share a folder on box?

Hi Terry,  Welcome to  Box Community and I'm here to assist!  As of this writing, we do not offer this feature in inviting collaborators, sorry for the limitation.  We'd appreciate if you could sub...

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• Rona
• June 02, 2023 22:14
• Edited
• 0 votes

1. Community
2. Support Forum
3. We’re sorry, we can’t preview this file type in your web browser. To view this content please download and open it on your device

Hi Lauren,  Welcome to Box Community and glad to help!  Can you attach a screenshot of your error to get a closer look? Looking forward to hear from you!

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• Rona
• June 02, 2023 22:03
• 0 votes