Rona

1. Community
2. Support Forum
3. Turning on email notifications for the group

Hi Jeremy,  Welcome to Box Community and I’m here to help! If you are a member of an organization, email notifications can also be adjusted at enterprise-wide, account-wide, and folder specific lev...

• View comment
• Rona
• May 16, 2023 21:55
• 0 votes

1. Community
2. Support Forum
3. Issue with uploading files to BOX

Hi Eric,  Welcome to Box Community and I’m here to help! To address your issue uploading your Box files, here's the troubleshooting steps that you should try.  Hope it helps!

• View comment
• Rona
• May 16, 2023 21:46
• 0 votes

1. Community
2. Support Forum
3. Download to WordPad

Hi Kenneth,  Welcome to Box Community and glad to help!  I'm afraid we don't have the functionality to change your "file format" as you save or download your Box files in your machine.  Apologies f...

• View comment
• Rona
• May 16, 2023 21:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. Need a report to display the Tag of a file

Hi there,  Welcome to Box Community and I'm here to help!   I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for po...

• View comment
• Rona
• May 16, 2023 21:15
• 0 votes

1. Community
2. Support Forum
3. Missing Folder

Hi Will,  Welcome to Box Community and I’m here to help! If you're the owner of the missing folder, you can recover the folder through trash:  To restore or permanently delete specific items in Tra...

• View comment
• Rona
• May 16, 2023 21:08
• 0 votes

1. Community
2. Support Forum
3. Cancell my Business Account

Hi Bakht,  Welcome to Box Community and I’m here to help! Looks like you've already opened a ticket for our Cancellation team to accomplish your request to cancel. Our team will get in touch and pl...

• View comment
• Rona
• May 16, 2023 14:34
• 0 votes

1. Community
2. Support Forum
3. can you pleas cancel my account and get my money back?

Hi Frank,  Welcome to Box Community and I’m here to help! Looks like you've already worked with our Cancellation team to address your concern.  Let us know if you have questions, Thanks for posting!

• View comment
• Rona
• May 16, 2023 14:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. Login not working

Hi Sagar,  Welcome to Box Community and I’m here to help! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email.  Thanks for post...

• View comment
• Rona
• May 16, 2023 14:25
• 0 votes

1. Community
2. Support Forum
3. Storage Issue

Hi Durga,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com...

• View comment
• Rona
• May 16, 2023 14:19
• 0 votes

1. Community
2. Support Forum
3. Incorrect storage usage or number of files in My Account

Hi there,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com...

• View comment
• Rona
• May 16, 2023 14:17
• 0 votes