Rona

1. Community
2. Support Forum
3. Cancel Subscription

Hi Jacob,  Welcome to Box Community and glad to help!  Regarding your request to cancel your Box account, please feel free to follow the instructions here according to your Box subscription. Meanwh...

• View comment
• Rona
• May 08, 2023 22:55
• 0 votes

1. Community
2. Support Forum
3. Box very slow to load

Hi Christy,  Welcome to Box Community and glad to help!  Please reset your Box Drive manually:  Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process. Ascert...

• View comment
• Rona
• May 08, 2023 22:52
• Edited
• 0 votes

1. Community
2. Support Forum
3. I want to downgrade to the free account

Hi Nini,  Welcome to Box Community and I’m here to help! Regarding your request to downgrade your Box account, please contact our Cancellation team via cancel@box.com.    Thanks for posting! 

• View comment
• Rona
• May 08, 2023 22:48
• 0 votes

1. Community
2. Support Forum
3. Incorrect Storage being used.

Hi there,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com...

• View comment
• Rona
• May 08, 2023 22:46
• 0 votes

1. Community
2. Support Forum
3. Two-factor authentication

Hi there,  Welcome to Box Community and I’m here to help! To assist you change your mobile number on 2FA, I went ahead and opened a new ticket for our Product Support team. A member of our team wil...

• View comment
• Rona
• May 08, 2023 22:44
• 0 votes

1. Community
2. Support Forum
3. Free storage error

Hi Diana,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com...

• View comment
• Rona
• May 08, 2023 22:41
• 0 votes

1. Community
2. Support Forum
3. Storage Usage In My Account Is Incorrect

Hi there,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com...

• View comment
• Rona
• May 08, 2023 22:40
• 0 votes

1. Community
2. Support Forum
3. Storage Usage In My Account Is Incorrect

Hi Keita,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com...

• View comment
• Rona
• May 08, 2023 22:37
• 0 votes

1. Community
2. Support Forum
3. Storage Usage is incorrect

Hi Akira,  Welcome to Box Community and glad to help!  Glad that you've joined this forum. Great news! We've ran the script to correct your file and folder counts. To verify this, log in to box.com...

• View comment
• Rona
• May 08, 2023 22:34
• 0 votes

1. Community
2. Support Forum
3. cancel my account

Hi Mary,  Welcome to Box Community and I’m here to help! Note: We've removed your email address in this post to keep your information secured and private.  Regarding your request to cancel your Box...

• View comment
• Rona
• May 08, 2023 22:32
• 0 votes