Rona

1. Community
2. Support Forum
3. Remove 2 step

Hi Shannon,  Welcome to Box Community and I’m here to help! To assist you remove your 2FA, I went ahead and opened a new ticket for our Product Support team. A member of our team will get in touch ...

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• Rona
• May 08, 2023 22:28
• 0 votes

1. Community
2. Support Forum
3. Accessing Documents

Hi DeeAnn,   Welcome to Box Community and I'm here to help!  Can you attach a screenshot of your issue(s) while trying to open your affected file? And kindly attach a screenshot in this post.  We'd...

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• Rona
• May 08, 2023 22:18
• 0 votes

1. Community
2. Support Forum
3. Can't download from box

Hi there,  Welcome to Box Community and glad to help!  Can I confirm the Operating System running in your mobile device? Also, are you getting an error message that you can share with us?  We'd lov...

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• Rona
• May 08, 2023 22:00
• 0 votes

1. Community
2. Support Forum
3. Manual Reset not working

Hi Laura,  Welcome to Box Community and glad to help!  You may proceed to uninstall and reinstall your Box Drive application from your machine.  Quit Box Drive Open a Terminal window and run t...

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• Rona
• May 08, 2023 21:48
• 0 votes

1. Community
2. Support Forum
3. Manually Reset Box

Hi Ron,  Welcome to Box Community and I’m here to help! You may restart your machine and uninstall your Box Drive:  Quit Box Drive Open a Terminal window and run the following command: fileprov...

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• Rona
• May 06, 2023 00:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. folder sharing settings

Hi Anna,  Welcome to Box Community and glad to help!  In order to share and preview your video file, please make sure you're subscribed to Business level Box accounts, and above. Free or personal u...

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• Rona
• May 06, 2023 00:07
• 0 votes

1. Community
2. Support Forum
3. Admin change not working

Hi there,  Welcome to Box Community and I’m here to help! I opened a new ticket and our Product Support team will get in touch. Please keep an eye to your email.  Thanks for posting! 

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• Rona
• May 05, 2023 23:50
• 0 votes

1. Community
2. Support Forum
3. change of institution/cancel subscription

Hi Janice,  Welcome to Box Community and I’m here to help! Looks like you've already worked with our team to address your concern. Let us know in the forum if you have additional questions and we'd...

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• Rona
• May 05, 2023 23:46
• 0 votes

1. Community
2. Support Forum
3. Can I add a time limit to a shared folder?

Hi there,  Welcome to Box Community and glad to help!  You may create a Shared link URL to grant others permission to preview your contents.  When you create a shared link, you have these access pe...

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• Rona
• May 05, 2023 23:41
• 0 votes

1. Community
2. Support Forum
3. Hi Box Support we need to change the admin to another person

Hi Vin,  Welcome to Box Community and glad to help!  Here's how you can change your Admin:  Note This task can be performed only by the current Box admin for your organization, logged in as the Bo...

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• Rona
• May 05, 2023 23:34
• 0 votes