Rona

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Recent activity by Rona Recent activity Votes
    1. Community
    2. Support Forum
    3. Cancel account please,

    Hi Dellon,  Welcome to Box Community and I’m here to help! Regarding your request to cancel your Box account, please feel free to follow the instructions here according to your Box subscription. Me...

    1. Community
    2. Support Forum
    3. Remove 2 step

    Hi Shannon,  Welcome to Box Community and I’m here to help! To assist you remove your 2FA, I went ahead and opened a new ticket for our Product Support team. A member of our team will get in touch ...

    1. Community
    2. Support Forum
    3. Accessing Documents

    Hi DeeAnn,   Welcome to Box Community and I'm here to help!  Can you attach a screenshot of your issue(s) while trying to open your affected file? And kindly attach a screenshot in this post.  We'd...

    1. Community
    2. Support Forum
    3. Can't download from box

    Hi there,  Welcome to Box Community and glad to help!  Can I confirm the Operating System running in your mobile device? Also, are you getting an error message that you can share with us?  We'd lov...

    1. Community
    2. Support Forum
    3. Manual Reset not working

    Hi Laura,  Welcome to Box Community and glad to help!  You may proceed to uninstall and reinstall your Box Drive application from your machine.  Quit Box Drive Open a Terminal window and run t...

    1. Community
    2. Support Forum
    3. Manually Reset Box

    Hi Ron,  Welcome to Box Community and I’m here to help! You may restart your machine and uninstall your Box Drive:  Quit Box Drive Open a Terminal window and run the following command: fileprov...

    1. Community
    2. Support Forum
    3. folder sharing settings

    Hi Anna,  Welcome to Box Community and glad to help!  In order to share and preview your video file, please make sure you're subscribed to Business level Box accounts, and above. Free or personal u...

    1. Community
    2. Support Forum
    3. Admin change not working

    Hi there,  Welcome to Box Community and I’m here to help! I opened a new ticket and our Product Support team will get in touch. Please keep an eye to your email.  Thanks for posting! 

    1. Community
    2. Support Forum
    3. change of institution/cancel subscription

    Hi Janice,  Welcome to Box Community and I’m here to help! Looks like you've already worked with our team to address your concern. Let us know in the forum if you have additional questions and we'd...

    1. Community
    2. Support Forum
    3. Can I add a time limit to a shared folder?

    Hi there,  Welcome to Box Community and glad to help!  You may create a Shared link URL to grant others permission to preview your contents.  When you create a shared link, you have these access pe...