Rona

1. Community
2. Support Forum
3. Frustrated

Hi there,  Welcome to Box Community, sorry for your trouble and glad to assist!  I opened a new ticket regarding your login issue and a member of our team will get in touch.  Please keep an eye to ...

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• Rona
• May 04, 2023 22:18
• 0 votes

1. Community
2. Support Forum
3. Box Drive has encountered an issue and repeatedly requests manual restart; manual restart has not cleared the "issue.".

Hi Gregory,  Welcome to Box Community and I’m here to help! You may proceed to uninstall your Box Drive:  Quit Box Drive Open a Terminal window and run the following command: fileproviderctl domai...

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• Rona
• May 04, 2023 22:11
• 0 votes

1. Community
2. Support Forum
3. Lost nearly all my files

Hi Idze,  Welcome to Box Community and I’m here to help! You might want to identify if these missing contents are your owned contents. If not, and these contents are shared with. Kindly contact the...

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• Rona
• May 04, 2023 22:07
• 0 votes

1. Community
2. Support Forum
3. Mistaken Collaboration

Hi Andria,  Welcome to Box Community and I’m here to help! If the content disappeared as soon as you removed yourself as collaborator in the file. Kindly contact the file owner and request for coll...

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• Rona
• May 04, 2023 22:03
• 0 votes

1. Community
2. Support Forum
3. Box drive online Running extremely slow

Hi Asher,  Welcome to Box Community and I'm here to help!  Please go ahead and reset your Box Drive manually:  To reset Box Drive on Windows Exit Box Drive (if it is running). If necessary, use Ta...

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• Rona
• May 04, 2023 21:31
• 0 votes

1. Community
2. Support Forum
3. File access history beyond 1 year

Hi Verena,  Welcome to Box Community and glad to assist!  I opened a new ticket regarding your version history and a member of our team will get in touch.  Please keep an eye to your email.  Thanks...

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• Rona
• May 04, 2023 21:29
• 0 votes

1. Community
2. Support Forum
3. Version History

Hi Jim,  Welcome to Box Community and glad to help!  Note: With the exception of customers of Box Governance, the number of file versions that Box saves is limited. The maximum number of prior file...

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• Rona
• May 04, 2023 21:26
• 0 votes

1. Community
2. Support Forum
3. CREDIT CARD NAME INFORMATION

Hi there,  Welcome to Box Community and I’m here to help! To assist you with your credit card information, please contact our Billing team through email using billing@box.com. Thanks for posting! 

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• Rona
• May 04, 2023 21:22
• 0 votes

1. Community
2. Support Forum
3. Cancel trial

Hi Geoffrey,  Welcome to Box Community and I’m here to help! It appears that you've reached our Cancellation team for this request. Note that our team will make sure to accomplish your request as q...

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• Rona
• May 04, 2023 21:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. Password reset email

Hi there,  Welcome to Box Community and glad to assist!  To make sure you're correctly receiving your Box email(s). Please run these basic troubleshooting steps for email notification(s). Also, ple...

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• Rona
• May 04, 2023 21:14
• Edited
• 0 votes