Rona

1. Community
2. Support Forum
3. Cancellation of account

Hi McCaa,  Welcome to Box Community and glad to assist!  You may initiate the cancellation of your Box account using the steps here. However, if you prefer to work with our Cancellation team, pleas...

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• Rona
• May 04, 2023 16:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. Error when changing admin

Hi there,  Welcome to Box Community and glad to assist!  I opened a new ticket regarding your issue changing your Admin and a member of our team will get in touch.  Please keep an eye to your email...

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• Rona
• May 04, 2023 16:12
• 0 votes

1. Community
2. Support Forum
3. BOX Drive lock file feature not working on PDF files on a MAC

Hi Mark,  Welcome to Box Community and glad to assist!  I opened a new ticket regarding your Box Drive issue and a member of our team will get in touch.  Please keep an eye to your email.  Thanks f...

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• Rona
• May 04, 2023 16:10
• 0 votes

1. Community
2. Support Forum
3. Need to reset authenticator

Hi Mark,  Welcome to Box Community and glad to assist!  I opened a new ticket regarding your login issue and a member of our team will get in touch.  Please keep an eye to your email.  Thanks for p...

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• Rona
• May 04, 2023 16:08
• 0 votes

1. Community
2. Support Forum
3. 2FA issue

Hi there,  Welcome to Box Community and glad to assist!  I opened a new ticket regarding your login issue and a member of our team will get in touch.  Please keep an eye to your email.  Thanks for ...

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• Rona
• May 04, 2023 14:53
• 0 votes

1. Community
2. Support Forum
3. Notifications When Someone Has Previewed a File

Hi Jonathan,  Welcome to Box Community and glad to help! To get notified when someone previews or downloads your file, here's what you can do:  Login to the Box website and hover to the folder. Se...

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• Rona
• May 03, 2023 23:02
• 0 votes

1. Community
2. Support Forum
3. Error in sharing a file

Hi Becky,  Welcome to Box Community and glad to help!  Make sure you're running your browser's latest version.  Use a different browser and/or clear your browser's cache and cookies.  Lastly, you ...

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• Rona
• May 03, 2023 22:08
• 0 votes

1. Community
2. Support Forum
3. Payment is not Processing

Hi Chirag,  Welcome to Box Community and glad to assist!  Looks like you're currently working with our Billing team regarding your payment issue. Our team's closely working to fully address your is...

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• Rona
• May 03, 2023 21:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. If box is not providing support anymore?

Hi there,  Welcome to Box Community and glad to help!  Do you have issues utilizing a specific feature on Box? It would he helpful if you could tell us more about this.  We'd love to further assist!

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• Rona
• May 03, 2023 21:37
• Edited
• 0 votes

1. Community
2. Support Forum
3. Opening page

Hi Robb,  Welcome to Box Community and I'm here to help! To ensure we're on the same page, can you please elaborate this? Ideally, you can't open folder "A" and it will prompt you to open folder "B...

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• Rona
• May 03, 2023 21:29
• 0 votes