Rona

1. Community
2. Support Forum
3. Ran out of Back-Up-Codes and MFA does not work

Hi Andrea, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 29, 2025 20:35
• 0 votes

1. Community
2. Support Forum
3. can't add user because email already in Box account but not associated with our organization

Hi Réjean  Welcome to Box Community and glad to assist! You were prompted to this error because the affected user has an existing free account. To address this issue, add the user and after receivi...

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• Rona
• January 29, 2025 20:33
• -1 votes

1. Community
2. Support Forum
3. Customer needs to create Box account

Hi Dale, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 29, 2025 20:28
• 0 votes

1. Community
2. Support Forum
3. I need to change my account email address but Box complains it is unvalidated

Hi Tim, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 28, 2025 21:48
• 0 votes

1. Community
2. Support Forum
3. Recovering Account with Inactive Login Email

Hi Rie, Welcome to Box Community and glad to assist!  You'll only get to receive your password reset link through the email address linked to your Box account. If your primary email address is no l...

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• Rona
• January 28, 2025 21:46
• 0 votes

1. Community
2. Support Forum
3. Not receiving emails for box sharing and box auto accepting links

Hi there,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and your email address is not on our bounce or suppression list.  Please check your Spam/Junk email ...

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• Rona
• January 28, 2025 21:11
• 0 votes

1. Community
2. Support Forum
3. Two-factor authentication cannot be changed

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• January 28, 2025 21:07
• 0 votes

1. Community
2. Support Forum
3. I can't log in to BOX because I don't have verification code

Hi Thuy,  Welcome to Box Community and glad to assist!  You can contact us through your impacted email account and create a ticket for Box Support. We'd love to further assist! 

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• Rona
• January 28, 2025 20:43
• 0 votes

1. Community
2. Support Forum
3. Storage space is not reduced

Hi there,  Welcome to Box Community and glad to assist!  Please note that this activity occurs when the countless activities, combined with the massive scale at which Box supports, makes it in...

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• Rona
• January 28, 2025 20:41
• 0 votes

1. Community
2. Support Forum
3. Please cancel the two-factor authentication

Hi Yuichiro,  Welcome to Box Community and glad to assist!  This is a login issue and we suggest to have the impacted user to open his/her own ticket to directly work with Box Support. Thanks for p...

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• Rona
• January 28, 2025 20:16
• 0 votes