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can't add user because email already in Box account but not associated with our organization

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Réjean Fortin

Trying to add my co-worker as a co-admin but operation fails with message "email already used in Box account  but not associated with an enerprise"

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  • Réjean Fortin

    Is this the right place to get help? Need to be contacted by help desk, can't find answer to my problem on your forums, PLEASE HELP

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  • Rona

    Hi Réjean 

    Welcome to Box Community and glad to assist!

    You were prompted to this error because the affected user has an existing free account. To address this issue, add the user and after receiving the initial error message "1 user failed to be added", ignore the error message and press the Save button again. Saving a second time will begin the invitation process.

    For more details, you can visit this article.

    Thanks for posting! 

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  • JC
    • Edited

    This does not work. When hitting save a second time, the save button only pulsates. 

    This does not help either: https://support.box.com/hc/en-us/articles/360044195233--1-user-failed-to-be-added-Message-When-Adding-Managed-User

    At the bottom of that support page, it has "9 out of 37 found this helpful". That is a horrible metric, and obviously not helpful to Box customers. 

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