Rona

1. Community
2. Support Forum
3. I want to cancel my Box Account

Hi MaryAnn,  Welcome to Box Community and glad to help!  It appears that you've already opened a new ticket regarding your request to cancel your Box account. Rest assured that someone from our ded...

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• Rona
• April 14, 2023 19:04
• 0 votes

1. Community
2. Support Forum
3. I successfully changed my password via my email, but I changed my phone number recently and I am unable to receive SMS

Hi there,  Welcome to Box Community and glad to help! To assist with your login issue, I opened a new ticket. Someone from Product Support team will get in touch and please keep an eye to your emai...

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• Rona
• April 14, 2023 19:02
• 0 votes

1. Community
2. Support Forum
3. Boc not installing on Mac OS 13.0

Hi there,  Welcome to Box Community and glad to help!  Can you specify the Box application you're having error installing? You may also attach a screenshot here.  We'll await for your reply! 

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• Rona
• April 14, 2023 15:51
• 0 votes

1. Community
2. Support Forum
3. Access to sharing files from a phone

Hi Yassamin,  Welcome to Box Community and glad to help!  Can you specify the particular access you'd wish to provide for select users?  We'll await for your reply! 

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• Rona
• April 14, 2023 15:43
• 0 votes

1. Community
2. Support Forum
3. Cant play audio that a friend send that has recording for class

Hi there,  Welcome to Box Community and glad to assist!  Can you attach a screenshot of your error during preview and when you try to move/copy or download the file?  We'll await for your reply! 

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• Rona
• April 14, 2023 15:36
• 0 votes

1. Community
2. Support Forum
3. A support case is required to investigate this issue.

Hi Hasse,  Welcome to Box Community!  We'd love to help address your issue that prompted you to contact our support team. And can you tell us more about this issue? If you have an error, kindly att...

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• Rona
• April 14, 2023 15:26
• 0 votes

1. Community
2. Support Forum
3. Prompted to create support case

Hi Annika,  Welcome to Box Community and glad to assist!  You may disregard the prompt to open a support case if your upload went through successfully. However, if you have questions please reach o...

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• Rona
• April 14, 2023 15:22
• 0 votes

1. Community
2. Support Forum
3. Box drive is not syncing to desktop

Hi Robert,  Welcome to Box Community and glad to assist!  Please make sure that you're running the latest version of your Box Drive application. If yes, please try to manually reset your Box Drive:...

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• Rona
• April 14, 2023 15:11
• 0 votes

1. Community
2. Support Forum
3. Connect to mobile App

Hi Giuseppe,  Welcome to Box Community and happy to assist!  I've gone ahead and opened a new ticket regarding your login issue. Someone from Product Support team will get in touch and please keep ...

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• Rona
• April 14, 2023 15:03
• 0 votes

1. Community
2. Support Forum
3. Upload issues

Hi Victor,  Welcome to Box Community and glad to assist!  To get a closer look, can you please replicate your issue and attach a screenshot in this forum?  We'll await for your reply!  

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• Rona
• April 14, 2023 14:35
• Edited
• 0 votes