Rona

1. Community
2. Support Forum
3. Upgrade account

Hi there,  Welcome to Box Community and glad to assist!  Looks like you're looking to upgrade. For assistance, you can chat with our Sales team via box.com/pricing. Thanks for posting! 

• View comment
• Rona
• January 27, 2025 19:25
• 0 votes

1. Community
2. Support Forum
3. Error during upgrade

Hi Hiroshi,  Welcome to Box Community and glad to assist!  Looks like you're looking to upgrade. For assistance, you can chat with our Sales team via box.com/pricing. Thanks for posting! 

• View comment
• Rona
• January 27, 2025 19:24
• 0 votes

1. Community
2. Support Forum
3. Set up a new user and he's not getting the verification email

Hi Aaron, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

• View comment
• Rona
• January 27, 2025 19:10
• 0 votes

1. Community
2. Support Forum
3. アカウントの復元 Account recovery

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• January 27, 2025 19:03
• 0 votes

1. Community
2. Support Forum
3. Adding email address as a user that is already associated with another account

Hi Lydia, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• January 25, 2025 00:09
• 0 votes

1. Community
2. Support Forum
3. Need an admin password reset link

Hi Barry, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• January 25, 2025 00:03
• 0 votes

1. Community
2. Support Forum
3. When doing a FILE REQUEST - Error: There was a problem completing your request. Please try again.

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

• View comment
• Rona
• January 24, 2025 23:21
• 0 votes

1. Community
2. Support Forum
3. Incident: Can't use Box as business plan though we've upgraded to business plan, not expired

Hi Camellia,  Welcome to Box Community and glad to assist! To look into this issue, please reach out to our Billing team through billing@box.com or you can open a new ticket and contact Box Support...

• View comment
• Rona
• January 24, 2025 23:13
• 0 votes

1. Community
2. Support Forum
3. Users need access to two different Box accounts

Hi Chelsea, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please let us know if you need further assistance.  We'd love to further ass...

• View comment
• Rona
• January 24, 2025 23:10
• 0 votes

1. Community
2. Support Forum
3. Cannot add a collaborator

Hi Joseph, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

• View comment
• Rona
• January 24, 2025 23:05
• 0 votes