Rona

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Recent activity by Rona Recent activity Votes
    1. Community
    2. Support Forum
    3. synchronising office files

    Hi Gunter,  Welcome to Box Community and glad to assist!   How did you shared the file to your colleague? Is it through shared link or collaboration invite? If it's the latter, can I confirm your c...

    1. Community
    2. Support Forum
    3. Missing files

    Hi Guy,  Welcome to Box Community and glad to help!  Are your missing files your owned contents or collaborated with? If it's the latter, you may reach out to the folder owner and request for a col...

    1. Community
    2. Support Forum
    3. Cancel account

    Hi Ben,  Welcome to Box Community and glad to help!  Any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. All other billing-related inquiries can...

    1. Community
    2. Support Forum
    3. Please cancel my subscription

    Hi William,  Welcome to Box Community and glad to help! Looks like you've managed to reach out to our Cancellation team regarding your cancellation request.  Let us know if there's anything we can ...

    1. Community
    2. Support Forum
    3. How to contact support with pay service

    Hi Jose,  Welcome to Box Community!  You may reach out to our Billing folks to assist with your payment issues and please open a ticket here or you may email them via billing@box.com.  Billing Sup...

    1. Community
    2. Support Forum
    3. 2FA Reset | New Phone

    Hi there,  Welcome to Community and glad to assist!  Let me open a new ticket and have our Product Support team to help with your login. Someone will reach out to you via email and please keep an e...

    1. Community
    2. Support Forum
    3. Hi how are you doing

    Hi Camale,  Welcome to Box Community and glad to help!  You may collaborate with your colleague(s) by initiating a collaboration invite and them vice versa, if they happen to own the folder.  Pleas...

    1. Community
    2. Support Forum
    3. Syncing Issues

    Hi Blake,  Thank you for your reply!  As of this writing, are you using Box Drive? If yes, please manually reset Box Drive:  Exit Box Drive (if it is running). If necessary, use Task Manager to en...

    1. Community
    2. Support Forum
    3. Link verify expired

    Hi there,  Welcome to Box Community and glad to help!  You may generate a new verification email by going to box.com/reset.  Hope it works!

    1. Community
    2. Support Forum
    3. storage data used is incorrect

    Hi Avinash,  Welcome to Box Community and glad to help!  We've ran the script to correct your file and folder counts. You may check it by logging in to box.com> Account Settings> Used Storage.  Ho...