Rona

1. Community
2. Support Forum
3. can’t receive an invite due to the existing login

Hi Narayana,  Welcome to Box Community and glad to help!  Did you receive a collaboration invite to join a folder or an invite from a Business account to join their Box instance as their managed us...

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• Rona
• April 06, 2023 22:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. tarjeta

Hi Jose,  Welcome to box Community and glad to help!  You may reach out to our Billing folks to assist with your payment issues and please open a ticket here.  Billing Support at Box Thanks for p...

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• Rona
• April 06, 2023 22:08
• 0 votes

1. Community
2. Support Forum
3. payment with visa

Hi Valérie,  Welcome to box Community and glad to help!  You may reach out to our Billing folks to assist with your payment issues and please open a ticket here.  Billing Support at Box Thanks fo...

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• Rona
• April 06, 2023 22:07
• 0 votes

1. Community
2. Support Forum
3. Just got charged $900!!!

Hi Natalia,  Welcome to box Community, sorry to hear about your issue and glad to help!  You may reach out to our Billing folks to assist with your payment issues and please open a ticket here.  B...

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• Rona
• April 06, 2023 22:05
• 0 votes

1. Community
2. Support Forum
3. Failed Payment

Hi Joop,  Welcome to box Community and glad to help!  You may reach out to our Billing folks to assist with your payment issues and please open a ticket here.  Billing Support at Box Also, we've ...

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• Rona
• April 06, 2023 22:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. Email pending verification for Box account - Not Working

Hi there,  Welcome to Box Community and glad to help!  To keep your information private and secured we've removed your email address from this post. Going forward, please refrain from posting your ...

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• Rona
• April 06, 2023 21:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box not syncing

Hi Heather,  Welcome to Box Community and glad to help!  Did you check if there's an error syncing files? If yes, please send a screenshot to get a closer look.  By the way, what is the current ver...

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• Rona
• April 06, 2023 21:08
• 0 votes

1. Community
2. Support Forum
3. Nil embed_url when creating sign request

Hi there,  Welcome to Box Community and glad to help!  I openend a new ticket regarding your Box Sign issue and someone from Product Support will send an email.  Looking forward to working with you...

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• Rona
• April 05, 2023 22:27
• 0 votes

1. Community
2. Support Forum
3. change my billing from monthly to annual

Hi Ronn,  Welcome to Box Community and glad to help!  You may contact our Billing folks to address your billing queries by using this support link.  Thanks for posting! 

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• Rona
• April 05, 2023 22:22
• 0 votes

1. Community
2. Support Forum
3. How to change managed users to external users?

Hi Jack,  Welcome to Box Community and glad to help!  It appears that you've already worked with our Product Support team to address this concern.  Let us know if you have questions,  Stay well! 

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• Rona
• April 05, 2023 22:17
• 0 votes