Rona

1. Community
2. Support Forum
3. Missing 3k images from a folder

Hi Amber,  Welcome to Box Community and glad to help!  I've opened a ticket for the Product Support team to assist with your missing contents. We'll get in touch and please keep an eye to your emai...

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• Rona
• March 28, 2023 23:22
• 0 votes

1. Community
2. Support Forum
3. "sync failed: unsupported name" Mac

Hi there,  Welcome to Box Community and glad to help!  We hope to continue working with you through this link - https://support.box.com/hc/en-us/community/posts/15234752460691-Finding-files-in-Box-...

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• Rona
• March 28, 2023 23:14
• Edited
• 0 votes

1. Community
2. Support Forum
3. Finding files in Box Sync Mac OS Monterey

Hi there,  Good day!   At this point, we strongly recommend switching to Box Drive.  We firmly suggest for this change in your environment as Box Drive is the current Box desktop experience, does n...

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• Rona
• March 28, 2023 23:12
• 0 votes

1. Community
2. Support Forum
3. How to create a support case

Hi Garry,  Welcome to Box Community and glad to help!  For Starter and above users with tech issues and inquiries they can create a ticket for Product Support or you can head directly to support.bo...

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• Rona
• March 28, 2023 22:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. User storage size full but actually not

Hi David,  Welcome to Box Community and glad to help!  We've ran the script to correct your file and folder counts. You may check your current storage in box.com> Account Settings> Used Storage.  T...

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• Rona
• March 28, 2023 22:11
• 0 votes

1. Community
2. Support Forum
3. Unable to Accept Invite from Collaborator

Hi Ryan,  Welcome to Box Community and glad to help!  Please make sure that you were invited as collaborator using your email address linked to your Box account. And you may follow the steps here t...

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• Rona
• March 28, 2023 22:07
• 0 votes

1. Community
2. Support Forum
3. Storage Full, But it Isn't

Hi Grant,  Welcome to Box Community and glad to help!  Looks like my colleague in Product Support was able help address your storage issue.  Stay well! Let us know if the Community if you have ques...

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• Rona
• March 28, 2023 21:09
• 0 votes

1. Community
2. Support Forum
3. Storage Size Incorrect

Hi Jeff,  Welcome to Box Community and glad to help!  We've ran the script to correct your file and folder counts. You may check your current storage in box.com> Account Settings> Used Storage.  Th...

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• Rona
• March 28, 2023 21:05
• 0 votes

1. Community
2. Support Forum
3. Change Enterprise Owner Error

Hi there,  Welcome to Box Community and glad to help!  Please confirm if you have permission to edit your managed user's settings. Here's how to check:  Login to box.com and navigate to Admin Cons...

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• Rona
• March 28, 2023 20:55
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Sync quit unexpectedly error message using old Mac

Hi Chris,  Welcome to Box Community and glad to help!  We firmly suggest for this change in your environment as Box Drive is the current Box desktop experience, does not require manual syncing (tho...

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• Rona
• March 28, 2023 20:41
• 0 votes