Rona

1. Community
2. Support Forum
3. How do you disable strikethrough when using a checklist?

Hi Shelly,  Welcome to Box Community and glad to help!  It woud be great if we could continue to this link instead https://support.box.com/hc/en-us/community/posts/15125964169747-How-do-you-disable...

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• Rona
• March 27, 2023 21:10
• 0 votes

1. Community
2. Support Forum
3. How do you disable strikethrough when using a checklist?

Hi Shelly,  Welcome to Box Community and glad to help!  Do you use any particular feature on Box to do that, can you tell us more? We'd love to further assist, 

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• Rona
• March 27, 2023 21:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. error in version number

Hi there,  Welcome to Box Community and glad to help!  If you're referring to your owned file, please check your Account Type to ensure that version history is available for your files.  Note With ...

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• Rona
• March 27, 2023 16:36
• 0 votes

1. Community
2. Support Forum
3. Files in Menu but folder empty

Hi there,  Welcome to Box Community and glad to help! I've ran the script to correct your file and folder counts. To check, please hover over to box.com> Account Settings> Storage Used.  Hope it he...

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• Rona
• March 27, 2023 16:27
• 0 votes

1. Community
2. Support Forum
3. Not able to pay via CC, though all details are correct

Hi Ashish, Welcome to Box Community and glad to help! Looks like you've managed to work with our Billing folks through email. Please make sure to keep in contact through your existing ticket to ...

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• Rona
• March 27, 2023 16:20
• 0 votes

1. Community
2. Support Forum
3. How to actually contact Support

Hi there,  Welcome to Box Community and glad to help!  I opened a new ticket so we can assist with your issues adding/changing your email address. Someone from Product Support team will get in touc...

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• Rona
• March 27, 2023 16:14
• 0 votes

1. Community
2. Support Forum
3. Wrong space size being shown

Hi Ben,  Welcome to Box Community and I'm here to help!  We've ran the script to correct your account storage. Doing so helps correct the file or folder count is reflected in your Box account. To c...

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• Rona
• March 27, 2023 16:08
• Edited
• 0 votes

1. Community
2. Support Forum
3. GlobalFlag Key Error when installing Box Drive

Hi there,  Welcome to Box Community and glad to help!  Did you use this link to install Box Drive? If yes, can you attach a screenshot of your error for a closer look?  We'll lookout for your reply! 

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• Rona
• March 27, 2023 16:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. Downloading multiple files

Hi Sandy,  Welcome to Box Community and glad to help!  I would like to confirm a couple of things as we work in your download issue. Are you accessing these files through the Box website?  How did...

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• Rona
• March 27, 2023 15:46
• 0 votes

1. Community
2. Support Forum
3. empty folders showing many files

Hi Kevin,  Welcome to Box Community and glad to help!  We've successfully ran the script to correct your file counts and are you still expriencing the same issue?  Let us know in the Community how ...

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• Rona
• March 27, 2023 15:32
• 0 votes