Rona

1. Community
2. Support Forum
3. Files were migrated to me - 0 files

Hi Martha,  Welcome to Box Community and glad to help!  How did you migrated these files on Box, can you please walk me through the steps you've taken?  There are a couple ways one can migrate his/...

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• Rona
• March 22, 2023 22:33
• 0 votes

1. Community
2. Support Forum
3. Box updates failed, logs are sent, and app recommended I open a support ticket

Hi Miruna,  Welcome to Box Community and glad to help!  We would like to help troubleshoot your issue and let me open a ticket. Someone from Product Support will get in touch shortly.  By the way, ...

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• Rona
• March 22, 2023 22:25
• Edited
• 0 votes

1. Community
2. Support Forum
3. File not syncing correctly on Mac Ventura OS using FPE

Hi Trevor,  Welcome to Box Community and I'm here to assist!  Let's begin by identifying your permission to the file, is this your owned file or collaborated file only? If it's the latter, what is ...

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• Rona
• March 22, 2023 21:35
• 0 votes

1. Community
2. Support Forum
3. Owner > see all folders?

Hi Sarah,  Welcome to Box Community and I’m here to assist! As a folder owner, the user has access on each files and sub-folders beneath this owned folder.  Hope it answers your question! Let us kn...

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• Rona
• March 22, 2023 22:27
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot access Box Link

Hi Gary,  Welcome to Community and glad to help!  To ensure the right people have access to shared content, you can configure access controls on a Box Shared Link as follows: People with the link...

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• Rona
• March 21, 2023 22:41
• 0 votes

1. Community
2. Support Forum
3. Having trouble transfering ownership to a colleague

Hi Simon,  Welcome to Box Community and glad to help!  Let me open a new ticket for our Product Support team to assist. You will receive an email and please keep an eye to your email.  Thanks for p...

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• Rona
• March 21, 2023 22:34
• 0 votes

1. Community
2. Support Forum
3. Do Not Have Permission to Access the Files - How Resolve this Error Message?

Hi Philip,  Welcome to Box Community and glad to help!  There are two ways that you'll encounter this error when accessing a shared link:               A) The shared link URL that you're accessing ...

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• Rona
• March 21, 2023 22:17
• Edited
• 0 votes

1. Community
2. Support Forum
3. Changing admin

Hi there,  Good day!  I opened a ticket for you as well so you could proceed and change your Admin.  Have a good one! 

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• Rona
• March 21, 2023 21:19
• 0 votes

1. Community
2. Support Forum
3. Box Sign - specifying recipients when including multiple documents

Hi Neil,  Welcome to Box Community and glad to help!  To answer this query let me open a new ticket for the Product Support team. Rest assured that someone from the team will get in touch to assist...

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• Rona
• March 21, 2023 21:15
• 0 votes

1. Community
2. Support Forum
3. Any way to automatically purge shares that have expired

Hi James,  Welcome to Box Community and glad to help!  Once you've set the expiration date for your Shared link  and when it's due the URL link will be removed off the system.  Hope that answers it...

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• Rona
• March 17, 2023 23:02
• Edited
• 0 votes