Rona

1. Community
2. Support Forum
3. Reduce to one seat

Hi George,  Welcome to Box Community and glad to help!  It appears that you've managed to open a ticket to reduce your seats. Please keep an eye to your email and our dedicated team will get in tou...

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• Rona
• March 17, 2023 22:56
• 0 votes

1. Community
2. Support Forum
3. Changing Email Address

Hi there,  Welcome to Box Community and glad to help!  You can change your primary email address by navigating to box.com > Account Settings> Login and Email Addresses.  Please head over in this ar...

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• Rona
• March 17, 2023 22:49
• 0 votes

1. Community
2. Support Forum
3. 6B_Wagerup_95R08_Box

Hi Daniel,  Welcome to Box Community and glad to help!  If it's a folder you're trying to get an access with, you may contact the folder owner for an invite. If it's about something else would you ...

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• Rona
• March 17, 2023 22:32
• 0 votes

1. Community
2. Support Forum
3. Error Message when I start my Mac Book

Hi Christian,  Welcome to Box Community and glad to help!  If you haven't tried yet, please uninstall Box Drive and reinstall it.  You may head over to this link and uninstall Box Drive. To reinsta...

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• Rona
• March 17, 2023 21:22
• 0 votes

1. Community
2. Support Forum
3. Box Drive in Windows File Explorer columns switched default order on their own, how to revert?

Hi there,  Welcome to Box Community and glad to help!  Did you check if the same sorting order is shown in your local folders (outside of your local Box folder)?  For the meantime, can you make s...

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• Rona
• March 17, 2023 21:10
• 0 votes

1. Community
2. Support Forum
3. How to reduce traffic of Box Drive

Hi there,  Welcome to Box Community and glad to help!  My recommendation is to setup a cache limit for your machine. This way you can just allocate how much data Box Drive can cache into the select...

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• Rona
• March 16, 2023 22:30
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot configure 2FA

Hi there,  Welcome to Box Community and glad to help!  I opened a ticket in regards to your 2FA issue. Our Product Support team will get in touch shortly and please keep an eye to your email.  Than...

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• Rona
• March 16, 2023 21:59
• 0 votes

1. Community
2. Support Forum
3. Please recalculate used storage

Hi there,  Welcome to Box Community and I'm here to help!  We've ran the script to correct your account storage. Doing so ensures that the correct file or folder count is reflected in your Box acco...

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• Rona
• March 16, 2023 21:55
• 0 votes

1. Community
2. Support Forum
3. support case

Hi Irene,  Welcome to Box Community and I'm here to help!  Looks like you're having trouble with your Box application and for assistance please open a new case through this link https://support.box...

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• Rona
• March 16, 2023 21:19
• 0 votes

1. Community
2. Support Forum
3. Lost Files

Hi Nathan,  Welcome to Box Community and I'm here to help!  I've opened a new ticket so we could look into this issue that you reported. Someone from Product Support will get in touch and please ke...

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• Rona
• March 16, 2023 21:16
• 0 votes