Rona

1. Community
2. Support Forum
3. How to Access Old Versions of Spreadsheet

Hi Drew,  Welcome to Box Community!  I'm here to help! As of this message, version history is currently available for Personal Pro users and above.  Additionally, it's not retroactive and version h...

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• Rona
• March 06, 2023 21:57
• 0 votes

1. Community
2. Support Forum
3. Deleted files, Emptied Trash, Still over limit?

Hi Chris,  Welcome to Box Community!  I'm here to assist! I've ran the script and corrected your file counts. Please refresh your browser or logout and login from Box.com.  Also to verify go to Box...

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• Rona
• March 06, 2023 20:59
• 0 votes

1. Community
2. Support Forum
3. BOX SCAM

Hi Emily,  Welcome to Box Commnunity!  We're looking into this and I'm here to help. Looks like you've managed to open a new ticket. Please keep an eye to your existing ticket number and we'll get ...

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• Rona
• March 06, 2023 20:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Not found password reset email for an old account

Hi there,  Welcome to Box Community!  Once again, please generate a new password reset email via box.com/reset and should the issue persist checkout this article, Troubleshooting Issues with Email ...

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• Rona
• March 03, 2023 22:36
• 0 votes

1. Community
2. Support Forum
3. E-mail problem

Hi Gérald,  Welcome to Box Community!  If you're unable to login to your Box account to change your email. We suggest to please create a new account and associate it with your correct email address...

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• Rona
• March 03, 2023 22:24
• Edited
• 0 votes

1. Community
2. Support Forum
3. Team Photo Collaboration and Choosing Selects

Hi Mark,  Welcome to Box Community!  We do not offer the feature that you've asked about in our collaborations folder I'm afraid. Meanwhile, how's our comments feature as your alternative? That mig...

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• Rona
• March 03, 2023 22:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't access client files

Hi Jill,  Happy Friday!  In order to have us from the Community to help, can you attach a screenshot?  We'll await for your reply! 

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• Rona
• March 03, 2023 21:31
• 0 votes

1. Community
2. Support Forum
3. Files completely disappeared

Hi there,  Welcome to Box Community!  I'm here to help with your deleted files or folders. You can easily restore your files or folders through Box.com > Trash.  Note: When items are deleted from a...

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• Rona
• March 03, 2023 21:29
• 0 votes

1. Community
2. Support Forum
3. Storage full, but isn't

Hi Amélie,  Welcome to Box Community!  I'm here to help and ensure your current storage/file counts are corrected. We've ran the script and fixed your file counts.  You may confirm the changes in b...

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• Rona
• March 03, 2023 21:11
• 0 votes

1. Community
2. Support Forum
3. Files from my MAC won't upload

Hi Tricia,  Welcome to Box Community!  Let me help with your upload issue. My recommendation is to follow the suggested troubleshooting steps for your uploads issue.   Hope it works! Let us know if...

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• Rona
• March 03, 2023 20:53
• 0 votes