Rona

1. Community
2. Support Forum
3. Unable to link to new personal email

Hi there,  Welcome to Box Community and glad to assist!  To link your personal email to your account. Did you follow the same steps as this?  To add an email address: Login to box.com and navigate...

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• Rona
• 1 year ago
• -1 votes

1. Community
2. Support Forum
3. How can I find out who deleted files or folder?

Hi Vamshi, Welcome to Box Community and glad to assist!  You should contact your internal helpdesk team in order to a open a support case for Premier Services. We'd love to further assist! 

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• Rona
• 1 year ago
• -1 votes

1. Community
2. Support Forum
3. Moving a Managed User to External Users

Hi Jeff,  Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 1 year ago
• -1 votes

1. Community
2. Support Forum
3. Cancel my free trial before charges are incurred

Hi ömür,  Welcome to Box Community and glad to assist!  Looks like you've successfully cancelled your Box account. Please let us know in this forum if you have questions.  Thanks for posting!

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• Rona
• 1 year ago
• -1 votes

1. Community
2. Support Forum
3. Box Sign with Fillable PDF form

Hi James, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting! 

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• Rona
• 1 year ago
• -1 votes

1. Community
2. Support Forum
3. Box Drive error: invalid_client

Hi Lorilei,  Welcome to Box Community and glad to assist!  If you're getting invalid_client error in Box Drive, please go ahead and fully uninstall your Box Drive.  Restart your machine and reinsta...

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• Rona
• 1 year ago
• -2 votes

1. Community
2. Support Forum
3. Need the Box.2.35.97.msi file because I can't uninstall box

Hi Kari, Welcome to Box Community and glad to help! You may reach out to your Organization's internal helpdesk team to contact Premier Services, that way we could assist.  Thanks for posting! 

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• Rona
• 1 year ago
• -1 votes

1. Community
2. Support Forum
3. Files Deleted in Dec 2022 - trying to restore. Is this possible?

Hi Matt,  Welcome to Box Community and glad to help! Box stores files and folders you place in Trash for a certain period of time, that default period is 30 days. With this information, we can't gu...

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• Rona
• 1 year ago
• -1 votes

1. Community
2. Support Forum
3. 1tb of space on the enterprise plan

Hi Dawid, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting! 

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• Rona
• 1 year ago
• -1 votes

1. Community
2. Support Forum
3. Box Drive asked for restart to finish update and about to quit, but everytime I restart, the problem persists and the Drive is not working.

Hi Mengchen, Welcome to Box Community and glad to help! You may reach out to your Organization's internal helpdesk team to contact Premier Services, that way we could assist.  Thanks for posting! 

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• Rona
• 1 year ago
• Edited
• -2 votes