Rona

1. Community
2. Support Forum
3. Preventing a Folder or files from being moved

Hi Sue,  Welcome to Box Community!  To prevent your collaborators from moving your files or folders. You may limit their access to do such activities in your files or folders. Checkout this link an...

• View comment
• Rona
• March 01, 2023 20:49
• 0 votes

1. Community
2. Support Forum
3. Change my company name on my account

Hi there,  Welcome to Box Community!  The available features in Custom Setup where you can edit your Company's name may be limited depending on your Account Type.  For descriptions of different pac...

• View comment
• Rona
• February 28, 2023 23:14
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cloud Icons not showing on Mac

Hi Lauren,  Welcome to Box Community!  Please don't get confused when you see this icon. If it appears next to your Box folder it means you haven't marked it for offline use. And to ensure that you...

• View comment
• Rona
• February 28, 2023 22:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. Blank screen upon log in

Hi Teresa,  Welcome to Box Community!  Let me open a new ticket for our Support team to assist troubleshoot with your login issue. We'll keep in touch and please keep an eye to your email.  Thanks ...

• View comment
• Rona
• February 28, 2023 22:35
• 0 votes

1. Community
2. Support Forum
3. Relay Tags

Hi Zepp,  Welcome to Box Community!  Currently, tags is not an available feature for your files and folders using Relay. Please checkout this article to know Box relay's features.  Meanwhile, what ...

• View comment
• Rona
• February 28, 2023 22:24
• 0 votes

1. Community
2. Support Forum
3. Grid View - size slider and comments no longer available?

Hi Patrice,  Welcome to Box Community! We're sorry for the inconvenience. As of this message, we can't revert it back as it's part of the new enhancement in the Box Web-App. Due to this update, "No...

• View comment
• Rona
• February 28, 2023 21:25
• 0 votes

1. Community
2. Support Forum
3. Box Drive for Mac

Hi Patrick,  Welcome to Box Community!  Since resetting Box Drive didn't help can you completely uninstall it?  You may follow these steps to uninstall Box Drive.  Reinstall Box Drive through box....

• View comment
• Rona
• February 27, 2023 23:12
• Edited
• 0 votes

1. Community
2. Support Forum
3. file history - free account

Hi Katharina,  Welcome to Box Community!  Each end user's access to version history is limited for Personal Pro users and above. Additionally, it is not retroactive by the time you chose to upgrade...

• View comment
• Rona
• February 27, 2023 23:01
• Edited
• 0 votes

1. Community
2. Support Forum
3. Lost access to folder

Hi there,  Welcome to Box Community!  We'd love to help find your missing folder(s). First thing that you must check is identify the folder owner. Did you created this folder from your Box account?...

• View comment
• Rona
• February 27, 2023 22:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. Cannot download file of 14GB

Hi there,  Welcome to Box Community!  Our dedicated team are continuously working to address your download issue. Please continue to work with our specialist using your existing ticket.  Have a won...

• View comment
• Rona
• February 27, 2023 22:27
• 0 votes