Rona

1. Community
2. Support Forum
3. (Cloud) Email address for notification to new user not working

Hi Ronnie,  Welcome to Box Community!  I've opened a new ticket to have someone from the team to contact and assist you directly. Please keep an eye to your email.  Thanks for posting! 

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• Rona
• February 16, 2023 22:02
• 0 votes

1. Community
2. Support Forum
3. My files all gone

Hi Jaeheon,  Welcome to Box Community!  I've opened a ticket regarding your missing contents and we'll have someone from Box Product Support to help you locate your missing contents.  Thanks for po...

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• Rona
• February 16, 2023 21:13
• 0 votes

1. Community
2. Support Forum
3. 500 Internal Server Error with files/content api

Hi there,  Welcome to Box Community!  It shows that you're now working with our specialist through email. Please keep an eye to your email and our specialist will continue to work on your API issue...

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• Rona
• February 16, 2023 21:05
• 0 votes

1. Community
2. Support Forum
3. CANCEL MY ACCOUNT IMMEDIATELY

Hi there,  Welcome to Box Community!  We regret to hear about your decision to end your subscription. Meanwhile, looks like you're now working with our Cancellation team and please continue to repl...

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• Rona
• February 16, 2023 21:00
• 0 votes

1. Community
2. Support Forum
3. folder access

Hi there,  Welcome to Box Community!  I've opened a ticket to help with your inquiry and someone from Box Product Support will be in touch through email.  Thanks for posting! 

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• Rona
• February 15, 2023 22:47
• 0 votes

1. Community
2. Support Forum
3. Upgraded to iOS Ventura 3.2, Box won't open, had me send my logs and requested I open a support case.

Hi Veronica,  Welcome to Box Community!  We've opened a ticket to help address your issue. Please keep an eye to our email and someone from Box Product Support will be in touch.  Thanks for posting! 

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• Rona
• February 15, 2023 22:06
• 0 votes

1. Community
2. Support Forum
3. Box Canvas on tablet (e.g. iPad)

Hi Phil,  Welcome to Box Community!  Let me open a ticket to have someone from Box Product Support team to answer your inquiry. We will be in touch via email and please keep an eye to your email.  ...

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• Rona
• February 15, 2023 21:18
• 0 votes

1. Community
2. Support Forum
3. Mobile editing for Google docs stored on Box

Hi Phil,  Welcome to Box Community!  As of this message, to edit Google docs through mobile devices is a current limitation on Box. This is subject for feature request and feel free to send your fe...

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• Rona
• February 15, 2023 21:08
• 0 votes

1. Community
2. Support Forum
3. file request widget

Hi Peter,  Welcome to Box Community!  As of this message, Box Embed doesn't work in mobile devices and sorry for the limitation. Currently, this is subject for feature request and you may upvote he...

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• Rona
• February 14, 2023 22:36
• 0 votes

1. Community
2. Support Forum
3. Business vs. personal account?

Hi Giles,  Welcome to Box Community!  You may opt to dowgrade your plan or if you need suggestions from the team kindly contact our Billing Support through billing@box.com.      Thanks for posting! 

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• Rona
• February 14, 2023 22:23
• Edited
• 0 votes