Rona

1. Community
2. Support Forum
3. The width of the file name display field

Hi there,  Welcome to Box Community!  We've created a ticket in response to your inquiry. Someone will be sending an email to directly address this issue with you.  Happy Weekend! 

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• Rona
• February 10, 2023 23:16
• 0 votes

1. Community
2. Support Forum
3. PDF and Excel files not opening in Box

Hi Sue,  Welcome to Box Community!  Looks like you're experiencing issues opening PDF and Excel files. Can you tell us more about this?  Let us know how we can help, 

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• Rona
• February 10, 2023 23:06
• 0 votes

1. Community
2. Support Forum
3. link not working

Hi Ryan,  Welcome to Box Community!  Let me help with your access to Shared Links. Before recreating a link to try to fix this. Please make sure that the correct access type is in place.  When crea...

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• Rona
• February 10, 2023 22:56
• -1 votes

1. Community
2. Support Forum
3. Virgin Pulse health survey

Hi Melissa,  Welcome to Box Community!  Can we know the reason you're trying to access the VirginPulse health survey? Let us know how we can help! 

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• Rona
• February 10, 2023 22:39
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can the Admin restore files of a disgruntled user

Hi TJ, Welcome to Box Community,  We're happy to help! Yes, Admin and Co-Admins can run a User Activity Report to track the recent activities in your Organization's files and folders.  And here's h...

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• Rona
• February 10, 2023 22:31
• 0 votes

1. Community
2. Support Forum
3. I would like to know which credit card was used to pay this bill.

Hi there,  Welcome to Box Community!  I would recommend to directly contact our Billing team by submitting a case. Our Billing folks would be happy to help assist regarding your credit card and pay...

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• Rona
• February 10, 2023 22:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. No option to download as 1 File & Adobe Compatability

Hi Victoria,  Welcome to Box Community and glad to help!  Looking at your post, you may utilize Box Sign's Multiples Files Upload feature.  Here you can add multiple documents to a signature reques...

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• Rona
• February 10, 2023 21:32
• 0 votes

1. Community
2. Support Forum
3. Unable to save - authorisation to edit the file has expired

Hi Amy,  Welcome to Box Community!  I've opened a new case that will help you address this error. Please keep an eye to your email and we wll be in touch shortly.  Thanks for posting! 

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• Rona
• February 09, 2023 23:59
• 0 votes

1. Community
2. Support Forum
3. Hiding a file from a Collaborator

Hi Thomas, Welcome to Box Community and I'm glad to help!  Currently, you can't hide a single file to your collaborators given their particular permission. You may choose to upload this file to you...

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• Rona
• February 09, 2023 23:54
• 0 votes

1. Community
2. Support Forum
3. Ongoing Incidents

Hi Howard,  Welcome to Box Community!  Can you specify this ongoing incidents you're experiencing in box.com?  We'd love to further assist! 

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• Rona
• February 09, 2023 23:36
• 0 votes