Rona

1. Community
2. Support Forum
3. Support Level

Hi there,  Welcome to Box Community! I see you've opened tickets specific for your payment and sub-domain queries. Note that support is already in place for your respective tickets and the assisgne...

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• Rona
• February 14, 2023 22:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. Excel file not found copy from error

Hi Andrew,  Welcome to Box Community!  We've created a ticket for you and our Box Product Support team will get in touch through email.  Thanks for using the forum! 

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• Rona
• February 13, 2023 21:55
• 0 votes

1. Community
2. Support Forum
3. Can not search within Sub Folders on Box using Windows Explorer

Hi Dirk,  Welcome to Box Community!  In response to your post I've opened a case to have someone from Box Product Support to assist you. We will be contacting your through email to help you address...

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• Rona
• February 13, 2023 21:34
• 0 votes

1. Community
2. Support Forum
3. Collaborator invite

Hi Mayank,  Welcome to Box Community!  Please head on to this article to invite collaborators.  Hope it helps! Let me know if you have questions. 

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• Rona
• February 13, 2023 21:28
• 0 votes

1. Community
2. Support Forum
3. Lost my entire folder of cloud Files

Hi Pierre,  Welcome to Box Community!  For your payment and subscription inquiry it's best if you could contact our Billing team as soon as possible. You may contact them via our support page or th...

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• Rona
• February 13, 2023 21:24
• 0 votes

1. Community
2. Support Forum
3. Syncing sub folders

Hi Stacey,  Welcome to Box Community!  Are you using Box Sync to sync your folders into your machine? If yes, you might need to investigate if your folders have been marked to sync correctly.  Not...

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• Rona
• February 13, 2023 21:17
• 0 votes

1. Community
2. Support Forum
3. The width of the file name display field

Hi there,  Welcome to Box Community!  We've created a ticket in response to your inquiry. Someone will be sending an email to directly address this issue with you.  Happy Weekend! 

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• Rona
• February 10, 2023 23:16
• 0 votes

1. Community
2. Support Forum
3. PDF and Excel files not opening in Box

Hi Sue,  Welcome to Box Community!  Looks like you're experiencing issues opening PDF and Excel files. Can you tell us more about this?  Let us know how we can help, 

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• Rona
• February 10, 2023 23:06
• 0 votes

1. Community
2. Support Forum
3. link not working

Hi Ryan,  Welcome to Box Community!  Let me help with your access to Shared Links. Before recreating a link to try to fix this. Please make sure that the correct access type is in place.  When crea...

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• Rona
• February 10, 2023 22:56
• -1 votes

1. Community
2. Support Forum
3. Virgin Pulse health survey

Hi Melissa,  Welcome to Box Community!  Can we know the reason you're trying to access the VirginPulse health survey? Let us know how we can help! 

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• Rona
• February 10, 2023 22:39
• Edited
• 0 votes