Rona

1. Community
2. Support Forum
3. Can the Admin restore files of a disgruntled user

Hi TJ, Welcome to Box Community,  We're happy to help! Yes, Admin and Co-Admins can run a User Activity Report to track the recent activities in your Organization's files and folders.  And here's h...

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• Rona
• February 10, 2023 22:31
• 0 votes

1. Community
2. Support Forum
3. I would like to know which credit card was used to pay this bill.

Hi there,  Welcome to Box Community!  I would recommend to directly contact our Billing team by submitting a case. Our Billing folks would be happy to help assist regarding your credit card and pay...

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• Rona
• February 10, 2023 22:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. No option to download as 1 File & Adobe Compatability

Hi Victoria,  Welcome to Box Community and glad to help!  Looking at your post, you may utilize Box Sign's Multiples Files Upload feature.  Here you can add multiple documents to a signature reques...

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• Rona
• February 10, 2023 21:32
• 0 votes

1. Community
2. Support Forum
3. Unable to save - authorisation to edit the file has expired

Hi Amy,  Welcome to Box Community!  I've opened a new case that will help you address this error. Please keep an eye to your email and we wll be in touch shortly.  Thanks for posting! 

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• Rona
• February 09, 2023 23:59
• 0 votes

1. Community
2. Support Forum
3. Hiding a file from a Collaborator

Hi Thomas, Welcome to Box Community and I'm glad to help!  Currently, you can't hide a single file to your collaborators given their particular permission. You may choose to upload this file to you...

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• Rona
• February 09, 2023 23:54
• 0 votes

1. Community
2. Support Forum
3. Ongoing Incidents

Hi Howard,  Welcome to Box Community!  Can you specify this ongoing incidents you're experiencing in box.com?  We'd love to further assist! 

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• Rona
• February 09, 2023 23:36
• 0 votes

1. Community
2. Support Forum
3. Delete AppleDouble files?

Hi John,  Welcome to Box Community!  We need to look into this further and allow our team to assist. I openend a case for our team to contact you directly through email and we'll get in touch short...

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• Rona
• February 09, 2023 22:32
• 0 votes

1. Community
2. Support Forum
3. "Cannot be found" when selecting and opening a file in Explorer

Hi there,  Welcome to Box Community!  I opened a new case regarding your issue while opening your file in Box Drive. Please keep an eye to your email as one from our Box Product Support team will b...

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• Rona
• February 09, 2023 22:18
• 0 votes

1. Community
2. Support Forum
3. triple billing

Hi Frank,  Welcome to Box Community!  We'd like to help address your payment issues and it's best if you could contact our dedicated team via billing@box.com.     Thanks for posting! 

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• Rona
• February 08, 2023 23:22
• 0 votes

1. Community
2. Support Forum
3. Zoom in and out options not displayed

Hi Jean,  Welcome to Box Community and happy to help!  Looks like the size grid were removed ahead of our List view and grid view enhancements. You may subscribe to our Product Announcements for fu...

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• Rona
• February 08, 2023 23:13
• 0 votes