Ann

1. Community
2. Support Forum
3. iPhone app lording is slow

Hi there, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• April 03, 2024 18:37
• 0 votes

1. Community
2. Support Forum
3. Setting as Auto Save Location of Excel etc. on Macbook

Hi Koryu, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• April 03, 2024 18:34
• 0 votes

1. Community
2. Support Forum
3. There was an error processing your request. We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

Hi Kim, Welcome to the Box Community! To assist you with your upgrade/payment issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• April 03, 2024 17:16
• 0 votes

1. Community
2. Support Forum
3. Remove seats

Hi Linda, Welcome to Box Community! To assist you with your payment issue, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• April 02, 2024 21:20
• 0 votes

1. Community
2. Support Forum
3. Cancel my trial account

Hi Richard, Welcome to the Box Community! To assist you with your cancellation request, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• April 02, 2024 21:17
• 0 votes

1. Community
2. Support Forum
3. Cancel trial subscription

Hi Neha, Welcome to the Box Community! To assist you with your cancellation request, please contact our billing team directly at billing@box.com. Thanks for posting!  Best,Ann

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• Ann
• April 02, 2024 21:15
• 0 votes

1. Community
2. Support Forum
3. Box Sign My Request filer not working

Hi Diana, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• April 02, 2024 21:10
• 0 votes

1. Community
2. Support Forum
3. Email on suppression list

Hi Aaron, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• April 02, 2024 21:09
• 0 votes

1. Community
2. Support Forum
3. Filename has some random characters

Hi Peter, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• April 02, 2024 20:51
• 0 votes

1. Community
2. Support Forum
3. Data missing, Account says I'm still using 1.5GB/50GB.

Hi Joey, Welcome to Box Community! The data storage in your account has been cleared up and it should now display the correct storage space. Thank you for posting! Best,Ann

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• Ann
• April 02, 2024 20:49
• 0 votes