Ann

1. Community
2. Support Forum
3. Link a Folder in Box Canvas

Hi Mark,  Welcome to the Box Community! The feature you are inquiring is currently not supported in Box. I appreciate your feedback and would highly recommend that you send this directly to our Pro...

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• Ann
• August 21, 2023 21:54
• 0 votes

1. Community
2. Support Forum
3. Update Failure

Hi Mary,  Welcome to Box Community! Do you mind providing more information or even share a screenshot? This will help out other members of the community to answer your question.

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• Ann
• August 21, 2023 21:41
• 0 votes

1. Community
2. Support Forum
3. Can't sync the file to box extension

Hi Fe,  Welcome to Box Community! I understand that you have already tried uninstall and reinstalling Box Drive, can you do it again? Kindly follow the steps below: Quit Box Drive Open a Terminal ...

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• Ann
• August 21, 2023 21:38
• 0 votes

1. Community
2. Support Forum
3. passward change

Hi Yuta,  Welcome to Box Community! Let me see what I can do to help! Are you changing the password in your account settings? If so, can you try to reset your Box password using this link https://a...

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• Ann
• August 21, 2023 21:33
• 0 votes

1. Community
2. Support Forum
3. Box folders being duplicated by Box for SF

Hi Brittany, Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving a...

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• Ann
• August 21, 2023 21:30
• 0 votes

1. Community
2. Support Forum
3. different storage space amount

Hi there,  Welcome to Box Community! I apologize for the inconvenience. I'm going to run a script that will recount all of the files and how much storage is being used in your account. Sometimes Bo...

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• Ann
• August 21, 2023 21:28
• 0 votes

1. Community
2. Support Forum
3. Box incorrect size

Hi Alexandre, Welcome to Box Community! The issue you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect I've ran the script that w...

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• Ann
• August 21, 2023 21:19
• 0 votes

1. Community
2. Support Forum
3. Pls Fix Storage Capacity Issue

Hi there, Welcome to Box Community! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size availab...

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• Ann
• August 21, 2023 20:41
• 0 votes

1. Community
2. Support Forum
3. Moving folders from one box.com to another box.com

Hi Margaret,  Welcome to Box Community! Let me see what I can do to help! What you did is correct, inviting the new account as collaborator. However, you need to go back to the old account and tran...

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• Ann
• August 21, 2023 20:38
• 0 votes

1. Community
2. Support Forum
3. DELETED FILES

Hi there,  Welcome to Box Community! Unfortunately, the 14 day grace period to recover permanently deleted files does not apply to Free accounts. We are unable to support file recovery for our Free...

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• Ann
• August 21, 2023 20:29
• 0 votes