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1. Community
2. Support Forum
3. Unsuccessfully uninstalling box drive

Hi Paul, Welcome to the Box Community, I'm happy to help! Have you tried to restart your Mac device yet? Can you try this and attempt uninstalling Box Drive once again following this article:  htt...

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• France
• September 09, 2022 19:39
• 0 votes

1. Community
2. Support Forum
3. Not getting Confirmation Mail

Hi there,  Welcome to the Box Community, I'm happy to help! I understand that your colleague is unable to login to Box and is not receiving confirmation emails. Please have the affected user go to ...

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• France
• September 09, 2022 20:04
• Edited
• 0 votes

1. Community
2. Support Forum
3. I got a message that Box drive has encountered an issue and the logs are a/v on my desktop

Hi Bharathi,  Welcome to the Box Community, I'm happy to help! Can you try manually resetting Box Drive from your computer following this article:  https://support.box.com/hc/en-us/articles/360043...

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• France
• September 09, 2022 17:37
• 0 votes

1. Community
2. Support Forum
3. Box Shield - Unable to classify folders I created

Hi George,  Welcome to the Box Community, I'm happy to help! This is something our Product Support team would like to investigate with you and may require specific account information.  I've gone a...

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• France
• September 09, 2022 17:32
• 0 votes

1. Community
2. Support Forum
3. Box Drive is not creating the Box folder on Windows 10

Hi Andrew,  Welcome to the Box Community, I'm  happy to help! Can you try to manually reset your Box Drive from your Windows device following the steps provided in this article?: https://support.b...

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• France
• September 09, 2022 17:24
• 0 votes

1. Community
2. Support Forum
3. 6.12.5 - Crashing on Startup

Hi Matt,  Welcome to the Box Community, I'm happy to help address this! As previously communicated, after the launch of Android 13, the Box Mobile app will no longer support the use of Android 11. ...

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• France
• September 09, 2022 17:18
• 0 votes

1. Community
2. Support Forum
3. Storage usage amount is showing up wrong

Hi Mrinmoy,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I...

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• France
• September 09, 2022 17:09
• 0 votes

1. Community
2. Support Forum
3. fileproviderd using all resources on my Mac

Hi TerraSquad,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team can investigate with you and may require specific account information.  I've gone a...

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• France
• September 09, 2022 16:48
• 0 votes

1. Community
2. Support Forum
3. Need to edit a shared database

Hi Jeffrey,  Welcome to the Box Community, I'm happy to help! Have you checked out this article on how to 'Lock and Unlock' files in Box?: https://support.box.com/hc/en-us/articles/360043697174-Loc...

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• France
• September 09, 2022 16:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. Data Usage - Box Sync vs Downloads from website

Hi Anthony,  Welcome to the Box Community, I'm happy to help! This should be possible with Box Drive since the app uses 'cache data' so you can access your Box contents locally without having to do...

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• France
• September 09, 2022 16:42
• 0 votes