France

1. Community
2. Support Forum
3. Limit access to IP address

Hi William,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. Kindly check your email f...

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• France
• August 29, 2022 21:37
• 0 votes

1. Community
2. Support Forum
3. We have lost a box folder and the contents of folder when the owner left the org.

Hi Partha,  Welcome to the Box Community, I'm happy to help! I'm sorry to hear that you have lost a Box folder and the contents of folder when its owner left your company. It looks like you are par...

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• France
• August 29, 2022 21:29
• 0 votes

1. Community
2. Support Forum
3. The display of the used memory space is displayed incorrectly

Hi there,  Welcome to the Box Community, I'm happy to help! The issue that you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect...

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• France
• August 29, 2022 21:26
• 0 votes

1. Community
2. Support Forum
3. I want to restore a deleted folder.

Hi Cai.  Welcome to the Box Community, I'm happy to help! Box stores files and folders you place in the trash for a certain period of time. That default period is 30 days, although Box administrato...

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• France
• August 29, 2022 21:24
• 0 votes

1. Community
2. Support Forum
3. Storage reset

Hi there,  Welcome to the Box Community, I'm happy to help! The issue that you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect...

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• France
• August 29, 2022 21:21
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive syncs all folders to my desktop even though I diselect "sync to desktop"

Hi Gregoz,  Welcome to the Box Community, I'm happy to help! The Sync to Desktop option is specifically a functionality for Box Sync and does not affect Box Drive in anyway.  Box Sync and Box Drive...

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• France
• August 29, 2022 21:19
• 0 votes

1. Community
2. Support Forum
3. Cancel My Box Account

Hi Terrance, Welcome to the Box Community, I'm happy to help! Upon checking, it seems you already have an open ticket for this request with our Cancellations department, please continue working wit...

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• France
• August 29, 2022 21:10
• 0 votes

1. Community
2. Support Forum
3. Content of the folder and its subfolders empty

Hi Jasna,  Welcome to the Box Community, I'm happy to help! All users collaborating on a collaborative folder who have an Editor access level or above on the folder will be able to move, edit, add,...

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• France
• August 29, 2022 21:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. STORAGE PROBLEM

Hi Vincent,  Welcome to the Box Community, I'm happy to help! Have you confirmed the file size limit for your account? You can follow these steps on how to check on this: Log into Box. Click your ...

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• France
• August 29, 2022 21:04
• 0 votes

1. Community
2. Support Forum
3. Email notifications not working despite checking all possible reasons

Hi Jeremy,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. Kindly check your email fo...

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• France
• August 29, 2022 20:56
• 0 votes