France

1. Community
2. Support Forum
3. Want to hide the signature frame

Hi 姫野　文乃, Welcome to the Box Community, I'm happy to help! This is something our Product Support team can look into and may require specific account information.  I've gone ahead and created a tick...

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• France
• August 23, 2022 20:27
• 0 votes

1. Community
2. Support Forum
3. Box folders no longer appear in File Explorer

Hi Randy,  Welcome to the Box Community, I'm happy to help! To confirm, are you using Box Drive to access your Box folders through File explorer? If you access your Box folders/ files in Box.com vi...

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• France
• August 23, 2022 20:23
• 0 votes

1. Community
2. Support Forum
3. Export All Folder Details to Excel

Hi Imran,  Welcome to the Box Community, I'm happy to help! If you need to export all the contents of folders in your account and you are part of a Business or Enterprise Box, you may reach out to ...

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• France
• August 23, 2022 20:19
• 0 votes

1. Community
2. Support Forum
3. Cannot View/Edit Files and I am labelled as Editor

Hi Jonathan,  Welcome to the Box Community, I'm happy to help! We have previously seen this message that you encounter when trying to preview a file in Box webapp (Box.com) happen if your network s...

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• France
• August 23, 2022 20:15
• Edited
• 0 votes

1. Community
2. Support Forum
3. Turn off email notification (from box ) when file upload using email

Hi Peter,  Welcome to the Box Community, I'm happy to help! I understand that you would like to disable email notification for uploads via Email. Unfortunately, this type of notification is one of ...

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• France
• August 22, 2022 22:51
• 0 votes

1. Community
2. Support Forum
3. Incorrect Storage Usage

Hi Charles,  Welcome to the Box Community, I'm happy to help! The issue that you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorre...

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• France
• August 22, 2022 22:46
• 0 votes

1. Community
2. Support Forum
3. Box Preview not working on Box App

Hi Christine,  Welcome to the Box Community, I'm happy to help! I understand that your members are having issue previewing files via the Box for iOS app.  Box for iOS currently leverages both Apple...

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• France
• August 22, 2022 22:03
• 0 votes

1. Community
2. Support Forum
3. Box Drive Fails to initialize

Hi Everyone,  Welcome to the Box Community, I'm happy to help! I understand that you are receiving an error message that says Box drive failed to initialize with MacOS on FPE mode. We now have a su...

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• France
• August 22, 2022 21:41
• 0 votes

1. Community
2. Support Forum
3. Box Drive failed to initialize with macOS.

Hi Everyone,  Welcome to the Box Community. I understand that you are receiving an error message that says Box drive failed to initialize with MacOS on FPE mode, I'm happy to help! We now have a su...

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• France
• August 22, 2022 21:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Drive failed to initialize with MacOS even after reset

Hi Everyone,  Welcome to the Box Community. I understand that you are receiving an error message that says Box drive failed to initialize with MacOS on FPE mode, I'm happy to help! We now have a su...

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• France
• August 22, 2022 21:32
• Edited
• 0 votes