France

1. Community
2. Support Forum
3. Error message "File does not exist"

Hi Joseph,  Welcome to the Box Community, I'm happy to help! If the people you are sharing a link to is having issue viewing the content you shared, the shared link's access permission might not be...

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• France
• August 17, 2022 19:20
• 0 votes

1. Community
2. Support Forum
3. Original box folder owner is no longer at the company

Hi Michelle, Seems the email is linked to an Enterprise Box, however we are unable to provide other information due to security and privacy reasons. Best,  

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• France
• August 16, 2022 22:21
• 0 votes

1. Community
2. Support Forum
3. I need help

Hi Sim,  Welcome to the Box Community, I'm happy help! If you wish to cancel your subscription to Box, please follow the steps in this article: Canceling Your Box Account If you have other question...

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• France
• August 16, 2022 19:12
• 0 votes

1. Community
2. Support Forum
3. I need help downloading box to my desktop

Hi Kazi,  Welcome to the Box Community, I'm happy to help! If you need to download Box Desktop app such as Box Drive, please download the installer on this page and make sure to follow the installa...

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• France
• August 16, 2022 19:09
• 0 votes

1. Community
2. Support Forum
3. Original box folder owner is no longer at the company

Hi Michelle,  Welcome to the Box Community, I'm happy to help! I had a chance to check your account type and I see your profile is linked to a Personal Free Box, so I'm wondering if the owner of th...

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• France
• August 16, 2022 19:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. Need help Setting up a Deal Room

Hi Shlomo,  Welcome to the Box Community, I'm happy to help! To clarify, are you looking to setup a 'Custom Terms of Service' for people you will be collaborating contents with? If yes, you may wan...

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• France
• August 16, 2022 18:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Sync Stopped Working, Has Created a Duplicate Hierarchy of Folders and Syncs

Hi Julie,  Welcome to the Box Community, I'm happy to help! This would be something Product Support team can investigate with you and may require specific account information. I see that you alread...

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• France
• August 16, 2022 18:36
• 0 votes

1. Community
2. Support Forum
3. Can't upload - always fails

Hi Melissa, and Kennedy! Welcome to the Box Community, I'm happy to help. I'm sorry to hear that you are having issue uploading to Box. Have you tried the tips provided in this article to resolve y...

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• France
• August 16, 2022 18:29
• 0 votes

1. Community
2. Support Forum
3. Recover older files

Hi there,  Welcome to the Box Community, I'm happy to help! May we know what Box application was. updated? Also, do you own the missing files or folder where those files are located or are these co...

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• France
• August 16, 2022 18:23
• 0 votes

1. Community
2. Support Forum
3. Document previews in browser - iWork files - not working in all folders

Hi Mike,  Welcome to the Box Community, I'm happy to help! If you are part of a Business or Enterprise Box, can you please reach out to your Box Admin to change the setting for 'iWork Previews' to ...

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• France
• August 15, 2022 22:24
• 0 votes