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1. Community
2. Support Forum
3. How to install Box drive on MacBook Pro (macOS Big Sur) version 11.1

Hi Devi,  Welcome to the Box Community! Can you check if your Mac runs on the new Apple M1 Chipset? To check on this, please go to the Apple logo at the top left corner of your Mac, click there, th...

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• France
• February 01, 2021 18:48
• 1 vote

1. Community
2. Support Forum
3. Protected cells in Google Sheet

Hi Kristina,  Welcome to the Box Community! Our Box for G Suite Integration doesn’t include the Protected Sheets & Ranges feature yet. In addition, please be advised that you're only opening the go...

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• France
• January 26, 2021 20:47
• 1 vote

1. Community
2. Support Forum
3. Box app download on Macbook pro not working/opening!!

Hi Erika,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a...

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• France
• January 05, 2021 19:44
• 1 vote

1. Community
2. Support Forum
3. When is an inactive account terminated?

Hi Destiny,  Welcome to the Box Community! We do not suspend your Box account for inactivity or if you have not been using it or logging in for sometime. Your account will remain active and accessi...

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• France
• December 30, 2020 19:54
• 2 votes

1. Community
2. Support Forum
3. Save a created Microsoft Form in Box

Hi Ilene,  Welcome to the Box Community! Although we currently do not have direct integration with Microsoft forms, you can definitely save any webpage, including online survey forms to Box as a bo...

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• France
• December 11, 2020 21:49
• 0 votes

1. Community
2. Support Forum
3. Searching for files owned by multiple users

Hi Andy,  Welcome to the Box Community! First off, you need to be a collaborator with the permission to copy contents owned by different users in your Box organization. You would need at least an "...

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• France
• December 02, 2020 21:32
• Edited
• 1 vote

1. Community
2. Support Forum
3. Unable to load photo/Preview not available for jpeg images

Hi Justin,  Welcome to the Box Community! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ahead and created ...

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• France
• November 24, 2020 23:59
• 1 vote

1. Community
2. Support Forum
3. How can I cellect user action logs on Box?

Hi 徳田順也,  Welcome to the Box Community! Running reports would be the best way to collate your user's login activities in Box and other actions they took within your Box organization. To run user ac...

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• France
• November 23, 2020 19:15
• 1 vote

1. Community
2. Support Forum
3. How can I display meta data on iPad app?

Hi 徳田順也,  Welcome to the Box Community! To see the File information or description of a file, Look up the file in your Box Tap the 3 dots for "More Options" opposite the file name Scroll down and ...

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• France
• November 23, 2020 19:03
• 1 vote

1. Community
2. Support Forum
3. System Extension Failed to Load - Big Sur

Hi Ni,  Welcome to the Box Community! I can see you are seeing some issues running Box Drive in Mac OS Big Sur.  This will require our Box Support team to work directly with you to investigate. I'v...

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• France
• November 13, 2020 20:37
• 1 vote