France

1. Community
2. Support Forum
3. External collaboration is not possible

Hi 上田　晃一,  Welcome to the Box Community, I'm happy to help! This error message typically appears if you try to invite a Box user with a 'deactivated Box account'. The user could have deactivated/ c...

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• France
• July 29, 2022 18:35
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1. Community
2. Support Forum
3. Not able to add collaborators.

Hi Joan, Welcome to the Box Community, I'm happy to help! We have previously seen this error happen to other users inviting too many collaborators at a time, and too many invites being made within ...

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• France
• July 29, 2022 18:28
• 0 votes

1. Community
2. Support Forum
3. Storage usage is wrong

Hi Everyone,  Welcome to the Box Community, I'm happy to help! The issue you encounter is similar to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I'v...

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• France
• July 29, 2022 18:23
• 0 votes

1. Community
2. Support Forum
3. The Box Drive says Unable to connect to Box, what should I do

Hi Kjell Purchasers,  Welcome to the Box Community, I'm happy to help! I understand that you are having issue connecting to Box via Box Drive app. To resolve this issue, can you please follow the s...

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• France
• July 29, 2022 18:13
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Uploading non-compliant

Hi Nick,  You may need to reach out to your IT department to help check your device to determine what could be prompting the non-compliant action message. They may need to configure some settings o...

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• France
• July 29, 2022 18:04
• 0 votes

1. Community
2. Support Forum
3. Obtaining BOX Shared Link From Excel File

Hi Katy,  Welcome to the Box Community, I'm happy to help! Unfortunately, we don't currently offer the feature you asked about. If this is something you would like to be able to do, I would highly ...

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• France
• July 28, 2022 21:09
• 0 votes

1. Community
2. Support Forum
3. Box Uploading non-compliant

Hi Nick,  Welcome to the Box Community, I'm happy to help! It sounds like your work PC's firewall or your network may be blocking access to Box. We recommend to review the following article to make...

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• France
• July 28, 2022 20:56
• 0 votes

1. Community
2. Support Forum
3. Excel list with all Documents uploaded in the VDR

Hi Jose, Welcome to the Box Community, I'm happy to help! The information you need can be generated using Box Reports tool, specifically by running a "Folders and Files" report. Unfortunately, it s...

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• France
• July 28, 2022 20:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. When I moved a larged folder, all my recent folders and files dissapeared

Hi Saskia,  Welcome to the Box Community, I'm happy to help! The process of transferring/ moving content can take some time to complete, depending on the amount of content you own. The more content...

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• France
• July 28, 2022 20:37
• 0 votes

1. Community
2. Support Forum
3. Regarding GCM scope for given app

Hi Sundhar,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Product Support for this request on your behalf. You ...

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• France
• July 28, 2022 20:26
• 0 votes