The Box Drive says Unable to connect to Box, what should I do

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Kjell Purchasers

• July 29, 2022 02:03

I have reset it according to the website(Using Box Drive Basics – Box Support), but there is no change and Box Drive still can't log in

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  France

  • July 29, 2022 18:13
  • Edited

  Hi Kjell Purchasers, 

  Welcome to the Box Community, I'm happy to help!

  I understand that you are having issue connecting to Box via Box Drive app. To resolve this issue, can you please follow the steps in this article:

  • https://support.box.com/hc/en-us/articles/360043696034-Box-Sync-Error-Unable-to-Connect-to-Box

  Although the article says 'Box Sync', the same troubleshooting steps apply for Box Drive users.

  If you have questions or run in any issue, please let us know!

  Regards,

   

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  Kjell Purchasers

  • August 01, 2022 02:20

  France
  I have operated twice according to the link you provided, but the Box Drive still cannot be linked.
  

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