France

1. Community
2. Support Forum
3. Box stating storage as full, but only 5mb of files stored???

Hi Daniel, Can you try to logout and then re-login to your Box account and see if the changes with your storage now reflected? Let me know how it goes and if you have questions! Regards,

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• France
• July 27, 2022 22:37
• 0 votes

1. Community
2. Support Forum
3. Disconnect between Box and property folder for Inspections

Hi there,  Welcome to the Box Community, i'm happy to help! Since you are using a third party application, I'm afraid we have limited knowledge on how the integration or the application works. As s...

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• France
• July 27, 2022 22:01
• Edited
• 0 votes

1. Community
2. Support Forum
3. Shared Link

Hi there,  Welcome to the Box Community, I'm happy to help! You won't be able to upload files via a Shared link as this allows read-only access to a file/ folder. The person who sent you the link c...

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• France
• July 27, 2022 21:53
• 0 votes

1. Community
2. Support Forum
3. Need phone number for support

Hi Larry,  Welcome to the Box Community, I'm happy to help! When you log in to your Box and select "Contact Support" from the top-navigation menu you will see the different options for contacting t...

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• France
• July 27, 2022 21:45
• 0 votes

1. Community
2. Support Forum
3. Box stating storage as full, but only 5mb of files stored???

Hi Daniel,  Welcome to the Box Community, I'm happy to help! The issue that you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrec...

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• France
• July 29, 2022 16:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. Specific Folders Not Uploading (Browser)

Hi Jessica,  Welcome to the Box Community, I'm happy to help! I understand that you've encountered an issue when trying to upload folders. May we know what is the size of the folder that you tried ...

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• France
• July 27, 2022 21:30
• 0 votes

1. Community
2. Support Forum
3. Box quota exceeded

Hi Tess,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I've...

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• France
• August 29, 2022 21:41
• Edited
• 0 votes

1. Community
2. Support Forum
3. New server

Hi Philippe, Welcome to the Box Community, I'm happy to help! This would be something our Support team can investigate with you and may require specific account information.   It seems you already ...

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• France
• July 27, 2022 21:23
• 0 votes

1. Community
2. Support Forum
3. file not updating to all devices (iPhone)

Hi Bruce,  Welcome to the Box Community, I'm happy to help! Have you already updated your Box for iPhone app? If not can you update the app on your iPhone and see if this helps. If the issue persis...

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• France
• July 27, 2022 21:14
• 0 votes

1. Community
2. Support Forum
3. getting constant sync error for some of the files

Hi Mustafa,  Welcome to the Box Community, I'm happy to help! In previous cases that we've encounter, this can happen if your network or firewall is blocking access to Box. Firewalls can be config...

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• France
• July 27, 2022 21:12
• 0 votes