France

1. Community
2. Support Forum
3. Inaccurate usage / space showing - Please run the script

Hi Liam, Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article and we can definitely assist in recounting your account storage ...

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• France
• July 22, 2022 18:29
• 0 votes

1. Community
2. Support Forum
3. Box not backing up to Notability

Hi there,  Welcome to the Box Community, I'm happy to help! Have you already added the "Notability" app in your account? Can go to this link while logged in to your account and make sure that it's ...

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• France
• July 22, 2022 18:23
• Edited
• 0 votes

1. Community
2. Support Forum
3. 2FA Not Available

Hi RJ,  Welcome to the Box Community, I'm happy to help! Two-factor authentication (2FA) is available to all of our account types, meaning anyone can setup 2FA as another layer of security on their...

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• France
• July 22, 2022 18:31
• Edited
• 0 votes

1. Community
2. Support Forum
3. Exif data

Hi Robert,  Welcome to the Box Community, I'm happy to help! I'd like to confirm, if you preview the file in Box webapp (Box.com) are you able to see the EXIF data? Could you share screenshots so w...

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• France
• July 22, 2022 18:03
• 0 votes

1. Community
2. Support Forum
3. PDF Previews are not available for some documents when I use a mobile device

Hi Mark,  Welcome to the Box Community, I'm happy to help! I understand that some of your Box files are not previewing on your mobile device. Box for iOS currently leverages both Apple and Box's pr...

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• France
• July 22, 2022 17:57
• 0 votes

1. Community
2. Support Forum
3. Not Able to Access Shared File via Box Link

Hi Jeff,  Welcome to the Box Community, I'm happy to help! This error message typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever cre...

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• France
• July 21, 2022 22:12
• 0 votes

1. Community
2. Support Forum
3. Search using tag doesn't work

Hi Merced,  Welcome to the Box Community, I'm happy to help! I'd like to confirm if you are still having issue searching using tags in your Box? You are correct, it can take time between uploading ...

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• France
• July 21, 2022 22:08
• 0 votes

1. Community
2. Support Forum
3. Unable to transfer Box Relay workflow

Hi Yaya,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team can investigate and may require specific account information.  I've gone ahead and create...

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• France
• July 21, 2022 21:59
• 0 votes

1. Community
2. Support Forum
3. Cannot Upload Files

Hi Stephanie,  Welcome to the Box Community, I'm happy to help! I understand that you are having issue uploading files into a folders shared to you. This would be something our Product Support team...

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• France
• July 21, 2022 21:52
• 0 votes

1. Community
2. Support Forum
3. How to set custom Title to Submit files (Upload files) page?

Hi Alexey,  Welcome to the Box Community, I'm happy to help! The option to customize a File request form including changing the form title and adding description is currently available to our Busin...

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• France
• July 21, 2022 21:49
• Edited
• 0 votes