France

1. Community
2. Support Forum
3. Incorrect display of free space

Hi Hiroyuki,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the c...

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• France
• July 20, 2022 21:58
• 0 votes

1. Community
2. Support Forum
3. Folder INPEX missing

Hi Ganesh,  Welcome to the Box Community, I'm happy to help! I understand that one of your folders is missing from your Box. It looks like you are part of an organization that requires their manage...

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• France
• July 20, 2022 21:58
• Edited
• 0 votes

1. Community
2. Support Forum
3. I can't upload new files.

Hi Keigo,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the corr...

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• France
• July 20, 2022 21:43
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Storage

Hi Manish,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing t...

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• France
• July 20, 2022 21:32
• 0 votes

1. Community
2. Support Forum
3. Mapping Box drive in Windows wont work

Hi Kaori, Welcome to the Box Community, I'm happy to help! Please be advise that Box Drive folders cannot be mapped as a network drive and may cause issues. This is currently a known limitation and...

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• France
• July 20, 2022 20:51
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't buy subscription with a card expiring soon

Hi Roman,  Welcome to the Box Community. I understand that you are having issue with your payment for a subscription with Box, I'm happy to help! Please go ahead and send an email to Box Billing te...

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• France
• July 20, 2022 20:48
• 0 votes

1. Community
2. Support Forum
3. External user hijacking Enterprise Content-Need to get control of content

Hi John,  Welcome to the Box Community, I'm happy to help! Since you mentioned that the employee has his own Personal Box account and owns the content, I'm afraid the only way to transfer the owner...

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• France
• July 20, 2022 20:46
• Edited
• 0 votes

1. Community
2. Support Forum
3. Need to get control of ex-employee content and remove his account

Hi Reggie,  Welcome to the Box Community, I'm happy to help! To confirm, is the content owned by an external user or a managed user of your organization? Please check out this article for the diffe...

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• France
• July 20, 2022 20:38
• 0 votes

1. Community
2. Support Forum
3. Connectivity Issues dozens of times per hour

Hi Janet,  Welcome to the Box Community, I'm happy to help! Have you tried turning off your firewall or AV scanner to test if you can connect with no issue? Could you please review this article and...

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• France
• July 20, 2022 20:16
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box drive on an M1 chip mac.

Hi Kukki,  Welcome to the Box Community, I'm happy to help! The changes you noticed seems expected behavior when using Box Drive on macOS File Provider Extension (FPE) mode (M1 chipset mac device u...

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• France
• July 19, 2022 20:55
• 0 votes