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1. Community
2. Support Forum
3. Box Mac extension does not work

Hi Andrew,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've ...

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• France
• July 14, 2022 21:08
• 0 votes

1. Community
2. Support Forum
3. Files missing

Hi Radline,  Welcome to the Box Community, I'm happy to help! Files/folders may not be accessible during an upgrade process as your account is in transition and this may take up to 24 hours to comp...

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• France
• July 14, 2022 21:05
• 0 votes

1. Community
2. Support Forum
3. Relay Workflows not appearing and error loading tasks

Hi Cory,  Welcome to the Box Community, I'm happy to help! Please be advised that Box Relay feature is available to our Business and higher plans. If you are using a Free developer account, I'm afr...

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• France
• July 14, 2022 20:55
• 0 votes

1. Community
2. Support Forum
3. Unable to send invitation to new collaborators

Hi Kevin, Welcome to the Box Community, I'm happy to help! I understand that your collaborators are having issue receiving the invitation to collaborate your sent. We have some tips that could help...

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• France
• July 14, 2022 20:47
• 0 votes

1. Community
2. Support Forum
3. Verification email expires

Hi Aylin,  Welcome to the Box Community, I'm happy to help! I've checked your profile and the email linked to your Box seems already verified. If you are still having issue logging in to your Box a...

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• France
• July 14, 2022 20:41
• 0 votes

1. Community
2. Support Forum
3. no files found

Hi Sofia,  Welcome to the Box Community, I'm happy to help! If you are having trouble accessing a file or folder that has been shared with you, verify that you are signed in to the same Box account...

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• France
• July 14, 2022 20:27
• 0 votes

1. Community
2. Support Forum
3. Multiple custom file request link url's

Hi Jeff, Welcome to the Box Community, I'm happy to help! At present, we don't offer the feature you asked about - we don't currently have a way to customize a file request link URL. I appreciate y...

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• France
• July 14, 2022 20:22
• 0 votes

1. Community
2. Support Forum
3. Box Sync not Showing Folders

Hi Jack,  Welcome to the Box Community, I'm happy to help! First off, can you please log in to Box.com and ensure that all of the folders you want to sync are marked for sync. Here is an article fr...

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• France
• July 13, 2022 21:48
• 0 votes

1. Community
2. Support Forum
3. Can't save from Mac in Word to Box

Hi Scott,  Welcome to the Box Community, I'm happy to help! Do you encounter any sort of error message when saving your Files to Box? Can you share it here so we can take a look? Could you please p...

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• France
• July 13, 2022 21:42
• 0 votes

1. Community
2. Support Forum
3. How to reset phone number for 2-factor authentication?

Hi Lingna,  Welcome to the Box Community, I'm happy to help! This might require some account specific information to resolve. If the user is unable to login due to 2FA, please have them go to Suppo...

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• France
• July 13, 2022 19:51
• Edited
• 0 votes