France

1. Community
2. Support Forum
3. Error deleting your account

Hi Volker,  Could you please send an email about this to our Cancellations team at cancel@box.com and specify the account you wish to cancel for them to check and further investigate on this? I app...

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• France
• July 05, 2022 21:29
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to edit spreadsheet in Excel

Hi Bernadette,  Welcome to the Box Community, I'm happy to help! In order to open a spreadsheet, you will need Box Edit/ Box Tools. Can you confirm if you have added Box Edit in the App center (htt...

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• France
• July 05, 2022 21:24
• 0 votes

1. Community
2. Support Forum
3. Integration with Office 365 Sharepoint Admin

Hi Adrian,  Welcome to the Box Community, I'm happy to help! Box currently does not have a direct integration with Sharepoint that should allow you to move files/folders between these two services....

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• France
• July 05, 2022 21:11
• 0 votes

1. Community
2. Support Forum
3. Can not get the Box app to work in Teams

Hi Ramon,  Welcome to the Box Community, I'm happy to help! I checked your profile and it seems you are using a Personal Free Box. Please be advised that the Box for Microsoft Teams Integration is ...

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• France
• July 05, 2022 21:08
• 0 votes

1. Community
2. Support Forum
3. Change primary email

Hi Lori,  Welcome to the Box Community, I'm happy to help!! I understand that you need to change the Primary email address associated to your Box account, I'm happy to help! You would need to add y...

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• France
• July 05, 2022 20:43
• 0 votes

1. Community
2. Support Forum
3. PDRC Venky's

Hi Milind,  Welcome to the Box Community, I'm happy to help! If you are looking to downgrade your Business subscription with Box, you may submit a downgrade request by emailing cancel@box.com. You ...

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• France
• July 05, 2022 20:19
• 0 votes

1. Community
2. Support Forum
3. Disable sync of Box Drive

Hi Fu,  Welcome to the Box Community, I'm happy to help! The feature you are inquiring is currently not supported with Box Drive. I appreciate your feedback and would highly recommend that you send...

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• France
• July 05, 2022 20:07
• 0 votes

1. Community
2. Support Forum
3. Metadata Access for single user

Hi Adam,  Welcome to the Box Community, I'm happy to help! Metadata is a feature available for users that are on Business Plus, Enterprise, and Elite accounts. It is also available on developer acc...

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• France
• July 04, 2022 20:11
• 0 votes

1. Community
2. Support Forum
3. password reset but no mail

Hi Soeren,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an...

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• France
• July 04, 2022 20:07
• 0 votes

1. Community
2. Support Forum
3. missing folders

Hi Li-ya,  Welcome to the Box Community, I'm happy to help! This would be something our Box Support team would like to investigate with you and may require specific account information.  I've gone ...

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• France
• July 04, 2022 20:03
• 0 votes