France

1. Community
2. Support Forum
3. Burning Files to Disc from Box directory on Mac

Hi Jesse, Welcome to the Box Community, I'm happy to help! Unfortunately, this workflow is currently not supported in Box. If this is something you would like to be able to do, I would highly recom...

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• France
• June 22, 2022 20:45
• 0 votes

1. Community
2. Support Forum
3. Unlocking files

Hi Donna,  Welcome to the Box Community, I'm happy to help! Please take a look at this article to learn more on how to lock/ unlock a file in Box: https://support.box.com/hc/en-us/articles/36004369...

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• France
• June 22, 2022 20:26
• 0 votes

1. Community
2. Support Forum
3. Search Filters Don't Work

Hi there,  Welcome to the Box Community, I'm happy to help! Does this happen when you search for items in Box webapp (Box.com) or are you using other Box application when doing your search? Also ar...

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• France
• June 22, 2022 20:24
• Edited
• 0 votes

1. Community
2. Support Forum
3. No option to edit Word document online

Hi Sydney,  Welcome to the Box Community, I'm happy to help! Have you tried to access your Box and this word file using other browsers and see if this makes any difference? I would also recommend c...

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• France
• June 21, 2022 21:13
• -1 votes

1. Community
2. Support Forum
3. I see unknown files/folders/Box account when someone shared a folder with me

Hi Sophie,  Welcome to the Box Community, I'm happy to help! If you are seeing random file or items that you are not familiar with, it's likely you have been sent the wrong Shared link. You would h...

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• France
• June 21, 2022 21:09
• 0 votes

1. Community
2. Support Forum
3. Problem Items, Unable to upload this file.

Hi Margaret,  Welcome to the Box Community, I'm happy to help! Could you share a screenshot of the Problem items you see so we can take a look and provide our insight on how to troubleshoot this is...

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• France
• June 21, 2022 21:04
• 0 votes

1. Community
2. Support Forum
3. Restrict managed user access based on Box Shield Classification

Hi Tom,  Welcome to the Box Community, I'm happy to help! Have you checked out this article on Using Smart Access: https://support.box.com/hc/en-us/articles/360044196353-Using-Smart-Access  This ma...

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• France
• June 21, 2022 21:02
• 0 votes

1. Community
2. Support Forum
3. Box connector in Domo is no longer connecting to BOX with an error message:

Hi there,  Welcome to the Box Community, I'm happy to help! The DOMO integration is neither maintained nor supported by Box. As such, you'll need to reach out to the contact listed on the app's pag...

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• France
• June 21, 2022 20:34
• 0 votes

1. Community
2. Support Forum
3. Unable to open PSD files using Photoshop Open on Box.com

Hi there,  Welcome to the Box Community, I'm happy to help! In order to open PSD files stored in Box with your PhotoShop app on desktop, you must have Box Tools installed and running. Can you check...

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• France
• June 21, 2022 20:31
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Edit Tools V 4.12

Hi Jeannie, Welcome to the Box Community! This would be something Product Support team would like to investigate with you and may require specific account information. I see that you already have ...

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• France
• June 21, 2022 20:19
• 0 votes