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1. Community
2. Support Forum
3. Cannot install Box desktop on Windows 10 enterprise

Hi Yajie,  Welcome to the Box Community, I'm happy to help! Could you try to manually reset your Box Drive following the steps in this article: https://support.box.com/hc/en-us/articles/36004369749...

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• France
• June 02, 2022 18:46
• 0 votes

1. Community
2. Support Forum
3. What does "Included Documents for 3rd party & custom apps" mean on pricing page?

Hi Glenn,  Welcome to the Box Community, I'm happy to help! The point you mention relates to Box Sign: Included Documents for 3rd party & custom apps Customers on Business plans and above will get...

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• France
• June 02, 2022 18:40
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• 0 votes

1. Community
2. Support Forum
3. Drive not uploading

Hi Tammie,  Welcome to the Box Community! Thanks for reaching out and we are glad to hear that you were able to resolve this on your own. Should you have any questions or need assistance regarding ...

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• France
• June 02, 2022 18:22
• 0 votes

1. Community
2. Support Forum
3. Who owns folder

Hi Gabriel,  Welcome to the Box Community, I'm happy to help! To confirm, do you receive a message that says: "This shared file or folder link has been removed or is unavailable to you." ? This er...

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• France
• June 02, 2022 18:19
• Edited
• 0 votes

1. Community
2. Support Forum
3. Recover delete account coworker

Hi Loes,  Welcome to the Box Community, I'm happy to help! I checked your profile and I see that it is linked to a Personal Lite Box. Please be advised that requests to recover a deleted managed us...

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• France
• June 02, 2022 18:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Firewall whitelisting box domain A(what else)

Hi Admin, Welcome to the Box Community, I'm happy to help! To configure your firewall or proxy to allow Box access, please make sure to follow the steps in this article and include the Box domains ...

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• France
• June 02, 2022 16:38
• 0 votes

1. Community
2. Support Forum
3. Unable to delete or transfer user files

Hi Angelina,  I've reached out to support regarding your request to include you on this ticket. Kindly wait for their response, someone will be reaching out to you soon to help look into this issue...

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• France
• June 02, 2022 16:35
• 0 votes

1. Community
2. Support Forum
3. Extremely slow download speeds

Hi Kennedy,  Welcome to the Box Community! This is something our Product Support team would like to investigate with you and may require specific account information.  I've gone ahead and created a...

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• France
• June 01, 2022 20:21
• 0 votes

1. Community
2. Support Forum
3. Error message adding collaborators

Hi Claire,  There shouldn't be issue entering email addresses on the "Invite People" field, valid emails are gonna be accepted. However, you may want to check the message that you enter in the "Mes...

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• France
• June 01, 2022 20:03
• Edited
• 0 votes

1. Community
2. Support Forum
3. Box Sync unable to access certain files and

Hi Jan,  Welcome to the Box Community, I'm happy to help! Can you try to quit Box Sync on your Menu Bar if its running and then start the app again and see if that helps? If the issue persists, can...

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• France
• June 01, 2022 19:51
• 0 votes