France

1. Community
2. Support Forum
3. Storage Space Inaccuracy.... again

Hi there,  Welcome to the Box Community, I'm happy to help! I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now be seeing th...

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• France
• May 23, 2022 20:22
• 0 votes

1. Community
2. Support Forum
3. Change permission to subfolder

Hi Helmut,  Welcome to the Box Community, I'm happy to help! You can give a collaborator a higher access level at a subfolder and then a lower permission to that subfolder's Parent folder. You ...

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• France
• May 23, 2022 20:21
• 0 votes

1. Community
2. Support Forum
3. BOX Update didn't mentioned who delete files

Hi King Ann,  Welcome to the Box Community, I'm happy to help! "Someone" shows in notifications if the user is collaborating in a folder that has the option "Hide Collaborators" turned on and an ac...

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• France
• May 23, 2022 20:10
• 0 votes

1. Community
2. Support Forum
3. How to find local address of un-syncable file

Hi Thomas,  Welcome to the Box Community, I'm happy to help! If you are having problem files that are not syncing to Box due to their size and wish to delete them, you can search them in your Box D...

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• France
• May 26, 2022 20:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't create account with university email address

Hi Hafsa,  Welcome to the Box Community, I'm happy to help! The message you encounter when trying to create an account with your University email is expected if your University Box claims the email...

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• France
• May 23, 2022 19:47
• 0 votes

1. Community
2. Support Forum
3. Esign option won't appear in my account

Hi Deshed,  Welcome to the Box Community! Please be advised that Box Sign is available to all of our Business, and higher plans users. I have checked your profile and I see it is linked to a Person...

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• France
• May 23, 2022 19:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Files show up on app but not web version

Hi Andrea,  My apologies to have missed your response here. It looks like you are logged in to two different accounts since the folder structure is different on these screenshots. Can you confirm i...

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• France
• May 19, 2022 21:52
• 0 votes

1. Community
2. Support Forum
3. How to add Box folder to windows 10 Libraries?

Hi Geoffrey,  Welcome to the Box Community, I'm happy to help! It appears this is expected behavior due to the way the Box Drive folder is mounted. Windows is detecting the Box Drive folder as a re...

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• France
• May 19, 2022 21:19
• 0 votes

1. Community
2. Support Forum
3. Email with multiple top level domains

Hi Joaquin,  Welcome to the Box Community, I'm happy to help! You can certainly add/ link multiple emails into one account. You can follow the steps below in order to do this: 1. Go to the user's p...

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• France
• May 19, 2022 21:07
• Edited
• 0 votes

1. Community
2. Support Forum
3. Export Document List and Document ID

Hi Martin,  Welcome to the Box Community, I'm happy to help! This should be possible by running a "Folders and Files report" in the Admin console. The "Report" feature menu is available to all our ...

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• France
• May 19, 2022 21:02
• 0 votes