France

1. Community
2. Support Forum
3. Reset Password Account

Hi Adiyat,  Welcome to the Box Community, I'm happy to help! We have some troubleshooting tips that might help with the issue you encounter of not receiving email reset link from Box. Please take a...

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• France
• May 19, 2022 20:58
• 0 votes

1. Community
2. Support Forum
3. Business Plus Issue (No Microsoft Excel Online)

Hi Glen,  Welcome to the Box Community, I'm happy to help! Can you please check your Box App gallery to confirm if the following application is enabled in your Business Plus account? Box for Offic...

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• France
• May 19, 2022 20:50
• 0 votes

1. Community
2. Support Forum
3. 400 (Bad Request) response When Performing Search

Hi there,  Welcome to the Box Community, I'm happy to help! We apologize for the inconvenience with the error you encounter when doing a search in Box. This was initially reported by a few users ye...

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• France
• May 19, 2022 20:32
• Edited
• 0 votes

1. Community
2. Support Forum
3. Can't view box files from Mac OS finder

Hi Sascha,  Welcome to the Box Community!   This is something our Product Support team can investigate with you and may require specific account information. It seems you already have an open tick...

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• France
• May 19, 2022 20:23
• 0 votes

1. Community
2. Support Forum
3. Failed "Connection Diagnostics" test & Error Synching Box to Tableau

Hi Grant,  Since this integration was developed by a third-party and not by Box, can you try reaching out to Tableau for further assistance on looking into this. You may reach out to them thru thei...

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• France
• May 18, 2022 20:40
• Edited
• 0 votes

1. Community
2. Support Forum
3. Saving Word & Excel files directly to BOX

Hi Ileen,  Thanks for sharing additional information here. Based on the details that you've shared here, it looks like the issue you encounter is due to a known issue between Windows Store Applicat...

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• France
• May 18, 2022 20:00
• 0 votes

1. Community
2. Support Forum
3. Co-authoring using Word app with simultaneous  users

Hi Amanda,  Welcome to the Box Community, I'm happy to help! To answer your question, no, you cannot edit MS document using Box Tools. Box Tools is used to open the file you store in Box in your na...

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• France
• May 18, 2022 19:36
• Edited
• 0 votes

1. Community
2. Support Forum
3. Failed "Connection Diagnostics" test & Error Synching Box to Tableau

Hi Grant,  Welcome to the Box Community! I understand you are having issue connecting your Box to Tableau.   Our engineering team has been made aware of the issue as we had reports from other custo...

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• France
• May 18, 2022 19:23
• 0 votes

1. Community
2. Support Forum
3. Error: redirect_uri_mismatch accesing from Tableau desktop

Hi Everyone,  Welcome to the Box Community! I understand you are not able to connect Box from Tableau due to an error and we appreciate you bringing this matter to our attention. Our engineering te...

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• France
• May 18, 2022 19:38
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to Connect

Hi Patricia,  Looks like the issue you are facing is similar to what is described in this article: https://support.box.com/hc/en-us/articles/360043693194-Unable-to-Access-Content-User-Signed-into-...

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• France
• May 18, 2022 19:03
• 0 votes