France

1. Community
2. Support Forum
3. Restrict download access

Hi Glenn,  Welcome to the Box Community, I'm happy to help! If you are inviting a user as a collaborator within a folder or file, you will have the ability to set the level of access that user has ...

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• France
• January 26, 2023 19:10
• 0 votes

1. Community
2. Support Forum
3. Cannot select multiple files in Grid View

Hi Robert,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've ...

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• France
• January 26, 2023 19:02
• 0 votes

1. Community
2. Support Forum
3. Empty Folders are Displaying Files

Hi Metrolina,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect ...

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• France
• January 26, 2023 16:29
• 0 votes

1. Community
2. Support Forum
3. SOC2

Hi Stephanie,  Welcome to the Box Community! All available documentation can be found on the Box Trust Center. If you require a document that can only be provided under NDA, I recommend reaching ou...

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• France
• January 26, 2023 16:25
• 0 votes

1. Community
2. Support Forum
3. The amount of data will not be the same as the original data.

Hi S.T.,  Welcome to the Box Community, I'm happy to help! The issue you encounter might be related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect I've...

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• France
• January 26, 2023 16:10
• 0 votes

1. Community
2. Support Forum
3. Merging Like Named Folders

Hi Pamela,  Welcome to the Box Community, I'm happy to help! Unfortunately, we don't currently offer the feature you asked about.  If this is something you would like to be able to do, I would high...

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• France
• January 26, 2023 16:06
• 0 votes

1. Community
2. Support Forum
3. Still can't preview, open or download in Box Web app?

Hello Everyone,  We appreciate your patience and for bringing the matter to our attention. We received an update that a new fix has been implemented can you please try again and confirm if the issu...

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• France
• January 25, 2023 22:56
• Edited
• 0 votes

1. Community
2. Support Forum
3. iPhone frozen syncing for 3 days

Hi Felix,  Welcome to the Box Community, I'm happy to help! Have you tried to connect to a different WIFI/ network to see if that can improve the sync process? If that doesn't work, can you try qui...

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• France
• January 25, 2023 19:19
• 0 votes

1. Community
2. Support Forum
3. Storage Incorrect

Hi Lou,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I've ...

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• France
• January 25, 2023 19:10
• 0 votes

1. Community
2. Support Forum
3. Locked out due to Authenticator app

Hi Joan,  Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an e...

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• France
• January 25, 2023 19:07
• 0 votes