France

1. Community
2. Support Forum
3. Upgrading

Hi there,  Welcome to the Box Community, I'm happy to help! Yes, you can still share your folders to other users if you need them to be able to make edits in your documents. Please be reminded thou...

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• France
• April 22, 2022 20:34
• 0 votes

1. Community
2. Support Forum
3. help me get back my deleted files from the thrash

Hi Muhaimin,  Welcome to the Box Community! I understand that you have deleted items in your Trash that you need to recover. The 14-day grace period during which Product Support can recover your co...

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• France
• April 22, 2022 20:22
• 0 votes

1. Community
2. Support Forum
3. messages

Hi Brian,  May I know what is your permission as a collaborator in this folder? This error message usually comes up if do not have the necessary permission to perform an upload activity, example of...

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• France
• April 22, 2022 20:13
• 0 votes

1. Community
2. Support Forum
3. Drag and Drop on Ipad does not work

Hi there,  Welcome to the Box Community, I'm happy to help! Can you try to uninstall and the reinstall the Box app for your iPad and see if this help resolve this issue? If the issue persists, do y...

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• France
• April 22, 2022 19:57
• 0 votes

1. Community
2. Support Forum
3. Login

Hi Masyauki,  Welcome to the Box Community!   This might require some account specific information, so I've submitted a case for your login issue. You should be receiving an email confirmation sho...

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• France
• April 22, 2022 19:47
• 0 votes

1. Community
2. Support Forum
3. One of my external collaborator with previewer uploader access is facing issue like permission error while uploading his revised file , he had already successfully uploaded once.

Hi Uma, Welcome to the Box Community, I'm happy to help! Do you have a screenshot of the error message that you can share to us here so we can take a look? Also, is this happening on any browser he...

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• France
• April 21, 2022 21:02
• 0 votes

1. Community
2. Support Forum
3. Folder Size (in number of files - incorrect)

Hi John,  Welcome to the Box Community, I'm happy to help! The issue you encounter seems related to what is described in this article:  Storage Usage Or File Count In My Account Is Incorrect I've...

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• France
• April 21, 2022 20:58
• 0 votes

1. Community
2. Support Forum
3. Someone deleted our team folder

Hi Kris,  You should be able to find your Box Admin's contact details under your Account Settings > 'Account' tab > and scroll down to the 'Account details' section. It should be at the very bottom...

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• France
• April 21, 2022 20:51
• 0 votes

1. Community
2. Support Forum
3. Delete an excel file in your file from your box

Hi Lise,  Welcome to the Box Community! To delete a file that is stored in Box: Right-click (or click the ellipsis (...) on a file/folder and then click Trash. Alternatively, you can click ...

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• France
• April 21, 2022 20:45
• Edited
• 0 votes

1. Community
2. Support Forum
3. messages

Hi Brian,  Welcome to the Box Community, I'm happy to help! Do you mind providing a screenshot of the error message that you encounter so we can take a look? Regards,

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• France
• April 21, 2022 20:40
• 0 votes