France

1. Community
2. Support Forum
3. successful log in but empty folder

Hi Jay,  Welcome to the Box Community! If the folder is owned by GE, I would recommend reaching out to them about the missing files. These contents may have been moved to another folder or deleted ...

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• France
• April 21, 2022 20:37
• 0 votes

1. Community
2. Support Forum
3. Someone deleted our team folder

Hi Krzysztof,  Welcome to the Box Community! I'm sorry to hear about the missing folder. A User Activity report will be helpful to determine what may have happened to the missing folder owned by yo...

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• France
• April 21, 2022 20:06
• 0 votes

1. Community
2. Support Forum
3. Issue with sharing links

Hi Zenan,  Welcome to the Box Community, I'm happy to help! Do you encounter any error message when trying to invite others to collaborate or share links to anyone? Can you share it here so we can ...

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• France
• April 20, 2022 20:27
• 0 votes

1. Community
2. Support Forum
3. need to add a new employee to our box with the same email address an old employee had

Hi Sabrina,  Welcome to the Box Community!   This might require some account specific information to resolve, so I've submitted a case to Product Support on your behalf. You should be receiving an ...

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• France
• April 20, 2022 20:18
• Edited
• 0 votes

1. Community
2. Support Forum
3. My files in box says the folder is synced, but is truely not syncing in my computer. I have tried to unsync them restart computer and sync again and nothing. Please help

Hi Lila,  Welcome to the Box Community! This would be something our Product Support team would like to investigate with you and may require specific account information. I've gone ahead and creat...

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• France
• April 20, 2022 20:15
• 0 votes

1. Community
2. Support Forum
3. Can administrator view all restricted access folders [Starter Account}?

Hi Mark,  Welcome to the Box Community! Managed users' personal folders can be viewed and access via the Content Manager, and unfortunately, your currently plan does not include this feature. The '...

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• France
• April 20, 2022 20:10
• Edited
• 0 votes

1. Community
2. Support Forum
3. Change Owner of ALL Box content

Hi Ivan,  Welcome to the Box Community!   This would be something Product Support team would like to investigate and may require specific account information, and I see that you already have an ope...

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• France
• April 19, 2022 21:57
• 0 votes

1. Community
2. Support Forum
3. File links - Downloaded or Previewed

Hi Salena,  Welcome to the Box Community! Files will be directly downloaded if you use a 'Direct link' instead of a regular "shared link" so you'd want to make sure you are creating Shared links to...

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• France
• April 19, 2022 21:29
• 0 votes

1. Community
2. Support Forum
3. Trouble Opening the Word Application

Hi Alicia,  Welcome to the Box Community!   This would be something our Product Support team would like to investigate and may require specific account information. I've gone ahead and created a ti...

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• France
• April 19, 2022 21:19
• Edited
• 0 votes

1. Community
2. Support Forum
3. Upgrade to Enterprise plan

Hi Amit,  Welcome to the Box Community, I'm happy to help! If you have a Free Developer account with Box and need to join an Enterprise account as a managed user, you may need to downgrade your pla...

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• France
• April 19, 2022 20:21
• 0 votes